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Call Queue Monitoring
What Is a Call Queue Monitor? A Call Queue Monitor is a real-time dashboard designed for supervisors or team leads who oversee call center activity. It provides a live snapshot of call queues, agent performance, and call handling metrics, helping ...
Call Flow Settings
What Are Call Flow Settings? Call Flow Settings allow users customize how calls are routed based on the time, preset rules, or manual override toggles. This includes things like setting business hours, creating special schedules for holidays, and ...
Blocked Numbers
What Is a Blocked Number? A blocked number is any phone number that you or your organization choose to prevent from reaching your phone system. When a number is blocked, calls from that number are automatically rejected: either sent to voicemail, ...
Webhooks
What is a Webhook? A webhook allows your phone system to send real-time data or notifications to an external application (usually your own server or a third-party platform). It acts as a trigger: when a specific event occurs—such as an incoming call, ...
Custom Recordings
Introduction Recordings are custom, pre-recorded audio files used throughout the Qvara platform. Custom recordings are utilized for several features within the system: IVR (Interactive Voice Response) menus Voicemail greetings Automated announcements ...
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