Recent Articles
Managing Phone Numbers
Introduction As an Account Admin, you have access to manage phone numbers tied to the accounts you oversee. This includes assigning call flows, verifying features like SMS and E911, and keeping track of key number details. While your permissions are ...
Automations
What is an Automation? An automation is a tool that lets you schedule phone system actions to happen automatically, without needing to manually trigger them. For example, you can set a call to forward to a different number during certain hours, or ...
Automation Logs
What is an Automation Log? Automation Logs provide a detailed record of automated workflows executed within the Qvara platform. These logs track both one-time and recurring automations—such as time-based call flow changes, voicemail routing ...
Call History
What is Call History? Call History is a detailed log of all incoming and outgoing calls handled through your Qvara phone system. It allows users to review past calls, identify missed opportunities, ensure follow-ups, and evaluate call outcomes. This ...
Extension Snapshot & Extension Monitor
What Are Extension Snapshot and Extension Monitor? These tools provide insight into the real-time and historical status of phone extensions connected to your Qvara-hosted phone system. They are essential for diagnosing connectivity issues, monitoring ...
Popular Articles
Digital Fax (Sending and Receiving)
What Is eFaxing? Traditionally, faxes are sent and received through a physical fax machine, which may be incorporated with your printer/copier. eFax will still send to and receive from traditional fax machines, but replaces your physical fax machine ...
Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access Though most desk phones ...
Grandstream HT812 User's Guide
Getting Started Setting up a Grandstream HT812 ATA (Analog Telephone Adaptor). 1. Connect the power cord to the port labeled “DC 12V”. 2. Connect an internet source to the ethernet port with the “Globe” Icon. 3. Connect an analog phone line from the ...
Text Messaging (SMS) and Picture Messaging (MMS)
Overview Text messages (SMS) and picture messages (MMS) can be sent and received using the Cloud Softphone Mobile Application or by logging into your online User Control Panel (UCP) account. Most browsers are supported; however, we recommend using ...
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