Help Center | Knowledge Base

Recent Articles
Migrating A Customer to the New Platform
This article outlines the standard process for migrating a customer from our legacy platform to our new platform, Qvara. Follow each phase carefully and in order to ensure a smooth transition for both the customer and internal systems. What is ...
Portal Tour for System Administrators
Overview This article provides a guided tour of the PrimeVox portal from a typical System Administrator’s perspective. By the end of this walkthrough, you’ll be familiar with the key areas of the system and confident in navigating the features ...
Portal Tour for Users
Overview This article provides a guided tour of the PrimeVox portal from a typical user’s perspective. By the end of this walkthrough, you’ll be familiar with the key areas of the system and confident in navigating the features available to you. ...
API Documentation
The API documentation for this platform can be found at https://documenter.getpostman.com/view/40980230/2sAYkKJd6Y#intro
Call Parking/Transferring
Overview There are several ways to pass a call from one user to another. The two most common methods are: Call Transfer: sending a call directly to another user or number. Call Parking: placing a call in a shared “parking spot” so it can be retrieved ...

Popular Articles
Pairing Your Yealink Cordless Handset
Pairing Your Yealink Cordless Handset (W56H) to a W52B/W60B Base Station: 1. Press and hold the Signal Button on the base station until the handset LED (Indicated by the red arrow above) starts flashing (Registration Mode). 2. Once the base station ...
Digital Fax (Sending and Receiving)
What Is eFaxing? Traditionally, faxes are sent and received through a physical fax machine, which may be incorporated with your printer/copier. eFax will still send to and receive from traditional fax machines, but replaces your physical fax machine ...
Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access Though most desk phones ...
Grandstream HT812 User's Guide
Getting Started Setting up a Grandstream HT812 ATA (Analog Telephone Adaptor). 1. Connect the power cord to the port labeled “DC 12V”. 2. Connect an internet source to the ethernet port with the “Globe” Icon. 3. Connect an analog phone line from the ...

Knowledge Base