Wireless Porting - Some Important Notes

First, we need a PIN number.

The LERG (Local Exchange Routing Guide) requires all consumer accounts to have a PIN number.

• It is impossible to have a cellular device that does not have a PIN number.
• If your customer states they don't have a PIN, they are incorrect.
  • It's possible their PIN is simply unconfigured.
    • Get a PIN number established first before submitting the LOA to us. 

Second, we need a correct Account Number.

If we get a rejection from a wireless carrier stating the account number is incorrect, it is incorrect. No questions asked.

• If the account number is being pulled from your customer's wireless bill,  it means they have a national/resold account and your customer will need to call their own carrier to identify the proper account number.

Third, the address on the account must be valid.

• If the ZIP code is in a different state than the street address, we will get an immediate rejection... even if that's how it is listed on your customer's bill.
  • In this instance, your customer will need to call their carrier to make the proper adjustments and correct the inaccuracies.

What happens when we receive a rejection from the carrier?

• There is nothing we can do beyond relaying the information to you and giving you advice. The fact remains that your customer must call their carrier and correct any issues that arise.
• Wireless carriers typically have an Office of the President. If you need the carrier's assistance, you or your customer can call them.

As you can see, porting a wireless number has its challenges.  However, if the above issues are resolved before submitting the LOA, these challenges can be met.

See Why does porting take so long? for more information about the wireless porting process and porting, in general.