Call History & Call Recordings

Call History Overview

One of the most useful features of your PrimeVOX phone system is the Call History (CDR) page. When logged in to the PrimeVOX Dashboard at pbx.primevox.net, the Call History (CDR) tab can be found by selecting the “Reports” Dropdown, and then selecting the “Call History (CDR)” page. Here you can filter results for all calls both incoming and outgoing by a variety of filters such as Date, Time, Phone Number, Extension, Groups, and more. Additionally, you can gather specific details for each call, listen to calls (If Call Recording is Enabled), as well as export results in .CSV (Excel) spreadsheet format.

Where can I find the Call History Page?

1. Log at pbx.primevox.net with your Admin or UCP account
Note: If you do not have an Admin or UCP account, contact PrimeVOX support at support@primevox.net to get started
2. Select the “Reports” dropdown
3. Select the “Call History (CDR)” tab

Call History Filters

• Time Zone
  At the top of the Call History (CDR) Page, you can select the appropriate Time Zone dropdown. This will filter your results to your local time zone.
• Date & Time Ranges
  Select a Date or Range of Dates that you would like to see filtered in your results. You can also set specific times as well.
• Extensions
  If you would only like to see results for a particular extension, select the extension from the “Extension” dropdown filter. If no extension is selected, all calls inbound and outbound will be included in your search results.
• Groups
  This is similar to the extension filter. If you would like to filter results by groups, you can select a group of numbers to filter call history results by a specific group of numbers.
• External Phone Numbers
  If you would like to filter results by a specific phone number, here you can enter the number you are looking for to narrow your results to a specific number.
• Number of Records to Return
  Depending on the scope of the desired search results, you may enter a specific number of results in this field to display in your report.

Understanding Call History Results

Once you have selected the filters you would like to apply to your call history report, click the green “Search” button to display your results.

Each result will display the date the call was made, the origin, destination, and total duration of the call.

• Call Event Details
  If you would like to see specific details about each call, you may click the blue “i” icon next to the date and time of each call. This will display the details of each call from the beginning of the call flow to the end. This is very useful in determining exactly how the call was routed.
• Call Recording
  Additional to the Call Event Details, if Call Recording is enabled, you may also listen and download a .wav audio file of each call by clicking the blue “i” icon next to any call that also has a red “microphone” icon next to it. This is very useful for quality control, training, and other monitoring use cases.

Note: Call Recording is not enabled by default, contact PrimeVOX support at support@primevox.net and request a quote to enable call recording. This can be enabled both by extension and by phone number.

Exporting Your Results

Once you have filtered your Call History (CDR) report, you may also export results into a .CSV Excel Spreadsheet. This can be done by clicking the blue “Download CSV” link just below the Call History Filter Box. Once the spreadsheet is downloaded you can create Excel books for your records.

Need Help?

At PrimeVOX Communications, we strive to provide industry-leading support. If you have any questions or need any assistance with the call history features of your PrimeVOX phone system, please do not hesitate to reach out to us at any time by contacting PrimeVOX support at support@primevox.net.