User Management

This is the User Management screen. It may look a little different, depending on your permissions.

User Profile

• First and Last Name are used for display purposes and identification.
• Primary Email is for logging in & recovering their account.
• Backup Email is solely used for recovering their account.
  • If the user clicks "Forgot your password" on the login screen, the recovery email will be sent to both addresses.
• MFA (Multi Factor Authentication) will add an extra layer of security: Whenever the user logs in, they will receive a 6-digit code from us. They will have a few minutes to enter in the code.
• (Restricted) Manage Other Users will allow a given user account to have access to the User Management application. They can only manage the users that share the same Container Admin access.
• (Restricted) Manage E911 will allow a given user to enable/disable 911 on a DID.
• (Restricted) Manage International Dialing will allow a given user to enable/disable international access on a per-extension basis.

Sending an Invitation

• Whenever you create a user, they must be sent a setup email to set up their account.
• Clicking Send Invitation to an already-setup user will scramble their password, and require them to set it up again. You can use this function if a user calls you and has forgotten their password (and doesn't feel like going through the Forgot Password process)

Permissions Types

• UCP: Single Box on Container - See this article
  • Gives this user access to individual/specific UCP Boxes on a container.
• UCP: All Boxes on Container - See this article
  • Gives this user access to all UCP Boxes on a container.
• Admin: Single Tenant on Container - See this article
  • Gives this user access to a single Tenant on a container.
  • Does NOT give this user the ability to manage UCP Boxes!
  • Does NOT give this user the ability to manage any users! (even if "Manage Other Users" is enabled)
  • Does NOT give this user the ability to manage AnswerCare answering service! (from an admin perspective)
• Admin: All Tenants on Container - See this article
  • Gives this user access to all Tenants on a container.
  • Gives this user access to manage UCP Boxes on a container.
  • Gives this user access to manage Users that have access to the same container (if Manage Other Users is enabled)
  • Gives this user access to manage AnswerCare answering service settings (from an admin perspective)
  • Gives this user to the Advanced panel of a container (which contains sensitive information and API keys)