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  1. PrimeVOX Knowledge Base
  2. User Guides & Troubleshooting

User Guides & Troubleshooting

Voicemail setup, user guides, star-codes, call parking, solving issues.

Device User Guides

  • Yealink T54/T5 User's Guide
  • PrimeVOX Supported Devices
  • Cloud Softphone for iPhone
  • Cloud Softphone for Android
  • Cloud Softphone for Desktop
  • Bria Stretto Softphone for PC/MAC
See all 16 articles

Using Your Phone System

  • 911 Information
  • eFax (Sending and Receiving)
  • Voicemail
  • Star Codes
  • Call Park/Call Transfer
  • Call Forwarding
See all 8 articles

Troubleshooting

  • My Phone did not update to Daylight Savings Time
  • Understanding Caller ID
  • Cloud Softphone Call Quality Troubleshooting
  • Voicemail-to-Email Troubleshooting
  • Diagnosing Faxing Issues
  • When to Reboot vs Factory Reset a Phone
See all 11 articles

Factory Resetting

  • Cisco Phone
  • Grandstream Phone
  • Polycom Phone
  • Yealink Phone
  • Yealink W60B Wireless Base Station

Your Account with PrimeVOX

  • Making a Payment
  • Account Cancellation
PrimeVOX Knowledge Base