Cloud PBX Guides

Users & Permissions

• Initial Login / App Selector
• User Management
• Admin Access
• UCP Access

Provisioning

• Fanvil IP Phone
• Yealink Phone
• Polycom Phone
• Grandstream Phone
• Cisco Phone
• Grandstream ATA

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Step-by-Step Tutorials

• Removing an Extension
• Your First PBX System
• PBX Admin Template & Device Settings Management
• Setting up eFax / SMS for a User (The UCP)
• Setting up SMS for a Device (No UCP Required)
• Creating an IVR Menu (Virtual Receptionist)

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Diagnostics and Troubleshooting

• Disconnected Numbers / CHANUNAVAIL
• Diagnosing Bad Call Quality
• Disabling LLDP & CDP
• Wireless Porting - Some Important Notes
• Why does porting take so long?
• Legacy Grandstream Firmware

PBX Features

• Announcements and Auto Textback
• Blacklist (Call Blocking)
• Call History & Call Recordings
• Conference Bridges
• Inbound Routes (Phone Numbers)
• Queue Features & Troubleshooting

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Typical Configurations

• Extension Numbering Guidelines
• Analog Lines (Fax and Voice)

PrimeVOX AnswerCARE (PVAS2)

• AnswerCARE Troubleshooting
• Step-by-Step AnsweringCARE Setup
• Definitions / Concepts

Working with ISPs / Internet Providers

• Approved Routers / QoS Settings
• Non-Approved Routers and Modems
• Spectrum / Time Warner Cable
• Xfinity / Comcast
• Frontier / Verizon Fios
• AT&T / DSL / U-Verse

APIs and Integrations

• CallerID Get (3rd Party CID Fetch)
• Webhooks (Real-Time Events)
• Real-Time Data (V2)
• SMS/MMS Messaging (V2)
• Reports & Analytics (V2)
• eFax (V2)

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