Victoria Williams

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Activity overview

Latest activity by Victoria Williams
  • Victoria Williams created an article,

    Toggle-Based Routing

    What is a Toggle? A Toggle acts as a switch that allows a user to send calls to 1 of 2 destinations, depending on if the toggle is turned on (indicated by a RED light) or off (indicated by a GREEN ...

  • Victoria Williams created an article,

    Call Park/Call Transfer

    Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking." PrimeVOX recommends call parking over...

  • Victoria Williams created an article,

    Text Messaging (SMS) and Picture Messaging (MMS)

    Text messages (SMS) and picture messages (MMS) can be sent and received using the Cloud Softphone Mobile Application or by logging into your online User Control Panel (UCP) account. Most browsers a...

  • Victoria Williams created an article,


    How do I access voicemail on my desk phone? Click the Message or Envelope button on your phone. The location of the button varies by device. If you do not have a dedicated button on your phone for ...