Luke Escudé

With millions of phone numbers out in circulation and thousands of different voice carriers, customers may occasionally receive a message stating a number is disconnected. This is normally due to a...

Instead of using the national callerID database, we can fetch a caller's callerID information from a 3rd party system or CRM software, as long as they implement the proper API on their side.   Conf...

Webhooks are useful for receiving events from the phone system, in real-time, in the form of a POSTed data to your own API. Please note, some webhooks are JSON and some are URLENCODED.   ---   SMS ...

In order to block anonymous / private callers, you need to add a simple rule to your phone system's Global Blacklist. Instructions below:   Log into the PBX Admin portal Go to Call Control > Black...

Real-Time Queues REQUEST: GET https://pbx.primevox.net/api/reports/raw/queue/realtime?auth=&containerID=&tenantID= NOTE: All parameters are Case Sensitive. auth (string) is the string of text in t...

Fetching SMS/MMS Conversation List: REQUEST: GET https://pbx.primevox.net/api/messaging/v1/conversations URL PARAMS: All parameters are Case Sensitive. auth is the string of text in the phone syst...

eFax Analysis (Raw Data) REQUEST: GET https://pbx.primevox.net/api/reports/raw/efax NOTE: All parameters are Case Sensitive. auth (string) is the string of text in the phone system's Advanced menu...

About PrimeVOX now offers a browser extension that will scan every webpage for phone numbers, and put a little phone icon next to numbers so you can click the number and it will engage an outbound ...

  This is the User Management screen. It may look a little different, depending on your permissions.   User Profile First and Last Name are used for display purposes and identification. Primary E...

  This is the PBX Container selection screen. If your user only has access to a single tenant on a given container, they will simply see their Tenant Name (without the extra Customer and Label).  ...