Luke Escudé

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Activity overview

Latest activity by Luke Escudé
  • Luke Escudé created an article,

    Disconnected Numbers / CHANUNAVAIL

    With millions of phone numbers out in circulation and thousands of different voice carriers, customers may occasionally receive a message stating a number is disconnected. This is normally due to a...

  • Luke Escudé created an article,

    CallerID Get (3rd Party CID Fetch)

    Instead of using the national callerID database, we can fetch a caller's callerID information from a 3rd party system or CRM software, as long as they implement the proper API on their side.   Conf...

  • Luke Escudé created an article,

    Webhooks (Real-Time Events)

    Webhooks are useful for receiving events from the phone system, in real-time, in the form of a POSTed data to your own API. Please note, some webhooks are JSON and some are URLENCODED.   ---   SMS ...

  • Luke Escudé created an article,

    Blacklist (Call Blocking)

    In order to block anonymous / private callers, you need to add a simple rule to your phone system's Global Blacklist. Instructions below:   Log into the PBX Admin portal Go to Call Control > Black...

  • Luke Escudé created an article,

    Real-Time Data (V2)

    Real-Time Queues REQUEST: GET https://pbx.primevox.net/api/reports/raw/queue/realtime?auth=&containerID=&tenantID= NOTE: All parameters are Case Sensitive. auth (string) is the string of text in t...

  • Luke Escudé created an article,

    SMS/MMS Messaging (V2)

    Fetching SMS/MMS Conversation List: REQUEST: GET https://pbx.primevox.net/api/messaging/v1/conversations URL PARAMS: All parameters are Case Sensitive. auth is the string of text in the phone syst...

  • Luke Escudé created an article,

    Reports & Analytics (V2)

    eFax Analysis (Raw Data) REQUEST: GET https://pbx.primevox.net/api/reports/raw/efax NOTE: All parameters are Case Sensitive. auth (string) is the string of text in the phone system's Advanced menu...

  • Luke Escudé created an article,

    Browser Extension: Click-to-Call

    About PrimeVOX now offers a browser extension that will scan every webpage for phone numbers, and put a little phone icon next to numbers so you can click the number and it will engage an outbound ...

  • Luke Escudé created an article,

    User Management

      This is the User Management screen. It may look a little different, depending on your permissions.   User Profile First and Last Name are used for display purposes and identification. Primary E...

  • Luke Escudé created an article,

    Admin Access

      This is the PBX Container selection screen. If your user only has access to a single tenant on a given container, they will simply see their Tenant Name (without the extra Customer and Label).  ...