Alexander Rodgers

Poor Call Quality The overall quality of a VoIP call is closely tied to the strength of your device's connection to the internet. Issues like dropped calls, choppy audio, or one-way audio can often...

An Announcement is a greeting that has no options. A common example of an Announcement a caller could hear is, “Calls are recorded for quality and training purposes.”. Once the greeting is complete...

Logging In Invoices can be paid by logging in to PrimeVOX's billing portal at https://primevox.billcenter.net   Signing Up for an Account New customers to PrimeVOX will need to sign up for an acco...

Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensio...

We're sorry to see you go! We strive to provide the best possible customer service and support to all of our customers. If you're choosing to cancelled your account with PrimeVOX because we've eith...

Locking a Yealink desk phone will prevent unauthorized users from accessing the phone's menu, call history, directory, etc. It will also prevent unauthorized users from being able to dial out of th...

There are multiple factors that determine whether an incoming call would be labeled “Spam Likely” or “Spam Risk”. Many of these factors are controlled by regulatory agencies and not by PrimeVOX dir...

The Issue: The Regus network blocks IP phones.  The "DHCP VLAN" option must be enabled to get around the Regus network settings. The Solution: To enable the DHCP VLAN option on a Grandstream Phone...

What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Add...

What is Call Forwarding? Call Forwarding will take all incoming calls to a specific extension and forward them to either another extension or outside phone number.  Please note: all missed calls wi...