Alexander Rodgers

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Activity overview

Latest activity by Alexander Rodgers
  • Alexander Rodgers created an article,

    Troubleshooting for Cloud Softphone Mobile

    Poor Call Quality The overall quality of a VoIP call is closely tied to the strength of your device's connection to the internet. Issues like dropped calls, choppy audio, or one-way audio can often...

  • Alexander Rodgers created an article,

    Announcements and Auto Textback

    An Announcement is a greeting that has no options. A common example of an Announcement a caller could hear is, “Calls are recorded for quality and training purposes.”. Once the greeting is complete...

  • Alexander Rodgers created an article,

    Making a Payment

    Logging In Invoices can be paid by logging in to PrimeVOX's billing portal at   Signing Up for an Account New customers to PrimeVOX will need to sign up for an acco...

  • Alexander Rodgers created an article,

    Cloud Softphone for Desktop

    Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensio...

  • Alexander Rodgers created an article,

    Account Cancellation

    We're sorry to see you go! We strive to provide the best possible customer service and support to all of our customers. If you're choosing to cancelled your account with PrimeVOX because we've eith...

  • Alexander Rodgers created an article,

    Locking a Yealink Desk Phone

    Locking a Yealink desk phone will prevent unauthorized users from accessing the phone's menu, call history, directory, etc. It will also prevent unauthorized users from being able to dial out of th...

  • Alexander Rodgers created an article,

    My Phone Number Shows up as "Spam Risk"

    There are multiple factors that determine whether an incoming call would be labeled “Spam Likely” or “Spam Risk”. Many of these factors are controlled by regulatory agencies and not by PrimeVOX dir...

  • Alexander Rodgers created an article,

    Phones in a Regus Office

    The Issue: The Regus network blocks IP phones.  The "DHCP VLAN" option must be enabled to get around the Regus network settings. The Solution: To enable the DHCP VLAN option on a Grandstream Phone...

  • Alexander Rodgers created an article,

    Inbound Routes (Phone Numbers)

    What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Add...

  • Alexander Rodgers created an article,

    Call Forwarding

    What is Call Forwarding? Call Forwarding will take all incoming calls to a specific extension and forward them to either another extension or outside phone number.  Please note: all missed calls wi...