Randy Shoemake

Yealink T31G User's Guide Below is a diagram of a Yealink T31G IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone mode...

Yealink T33G User's Guide Below is a diagram of a Yealink T33G IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone mode...

Queue Overview  Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring st...

Certain models of IP Phones may not update their time automatically after Daylight Savings. To update your phones time you may need to perform the following steps:   1. Power the phone off and bac...

Depending on how AnswerCARE has been set up, the number of Agencies, Urgent boxes, Non-Urgent boxes, DISA Lines, Spoofing lines, Configurations, and Settings, PrimeVOX AnswerCARE troubleshooting ca...

Step-by-Step: Log in to the PBX Admin Portal at https://pbx.primevox.net and select “Admin”. Navigate to the Extensions tab and select Provisioning. Select “Properties” next to the device the exte...

To manually program the voicemail button, indicated by the Envelope symbol, on a Yealink W56H cordless handset: 1. Press and hold the “Envelope” key.2. Select “Set Voice Mail” and press “OK”.3. Hi...

Registering your Yealink Cordless Handset (W56H) to a W52B/W60B Base Station: 1. Press and hold the Signal Button on the base station until the handset LED (Indicated by the red arrow above) start...

  How is Caller ID Determined? Caller ID is updated by telephone service providers and maintained by third-party CNAM (Calling NAMe) database providers. Unfortunately, there is no standard or gov...

Call History Overview One of the most useful features of your PrimeVOX phone system is the Call History (CDR) page. When logged in to the PrimeVOX Dashboard at pbx.primevox.net, the Call History (C...