Recent Articles
Call Queue Monitoring
What Is a Call Queue Monitor? A Call Queue Monitor is a real-time dashboard designed for supervisors or team leads who oversee call center activity. It provides a live snapshot of call queues, agent performance, and call handling metrics, helping ...
Call Flow Settings
What Are Call Flow Settings? Call Flow Settings allow users customize how calls are routed based on the time, preset rules, or manual override toggles. This includes things like setting business hours, creating special schedules for holidays, and ...
Blocked Numbers
What Is a Blocked Number? A blocked number is any phone number that you or your organization choose to prevent from reaching your phone system. When a number is blocked, calls from that number are automatically rejected: either sent to voicemail, ...
Webhooks
What is a Webhook? A webhook allows your phone system to send real-time data or notifications to an external application (usually your own server or a third-party platform). It acts as a trigger: when a specific event occurs—such as an incoming call, ...
Custom Recordings
Introduction Recordings are custom, pre-recorded audio files used throughout the Qvara platform. Custom recordings are utilized for several features within the system: IVR (Interactive Voice Response) menus Voicemail greetings Automated announcements ...
Popular Articles
Troubleshooting for Cloud Softphone Mobile
Poor Call Quality The overall quality of a VoIP call is closely tied to the strength of your device's connection to the internet. Issues like dropped calls, choppy audio, or one-way audio can often be directly linked to problems with the network your ...
Digital Fax (Sending and Receiving)
What is eFaxing? Traditionally, faxes are sent and received through a physical fax machine, which may be incorporated with your printer/copier. eFax will still send to and receive from traditional fax machines but replaces your physical fax machine ...
Cloud Softphone for Desktop
Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How to setup Cloud Softphone ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access: Though most desk phones ...
Grandstream HT812 Quick Start Guide
Getting Started Setting up a Grandstream HT812 ATA (Analog Telephone Adaptor). Connect the power cord the port labeled “DC 12V”. Connect an internet source to the ethernet port with the “Globe” Icon. Connect an analog phone line from the fax machine ...