Recent Articles
SMS/MMS Registration
Why is SMS/MMS registration necessary? With the growing issue of “spam texting” over the past several years, U.S. cellular carriers have implemented new standards to safeguard the integrity of business messaging. As of June 2023, any business that ...
SMS/MMS Registration - Privacy Policy
Privacy Policy All message senders must have an acceptable Privacy Policy when registering for SMS. The most important aspect of the Privacy Policy mandates clearly describing how consumer data will be used and shared (if applicable), and how ...
Qvara: Create a user and assign permissions
What are Users? User accounts play a vital role in allowing customers to access their phone system. This includes access to features such as faxing, reporting, and extension customization. Additionally, users who would like more granular control over ...
Qvara: Adding and Managing Phone Numbers
Types of Phone Numbers The Qvara platform supports the purchase and routing of domestic, toll free, international, and virtual phone numbers. All phone numbers entered into the Qvara platform are classified as either on-net, off-net, or virtual. ...
Qvara: Adding and Managing a Customer Site
What is a Site? A "site" describes a customer's location information. If a customer has multiple sites, they can call each other internally using extension numbers. There is a minimum of one site per customer and the customer must be created before ...
Popular Articles
Troubleshooting for Cloud Softphone Mobile
Poor Call Quality The overall quality of a VoIP call is closely tied to the strength of your device's connection to the internet. Issues like dropped calls, choppy audio, or one-way audio can often be directly linked to problems with the network your ...
Digital Fax (Sending and Receiving)
What is eFaxing? Traditionally, faxes are sent and received through a physical fax machine, which may be incorporated with your printer/copier. eFax will still send to and receive from traditional fax machines but replaces your physical fax machine ...
Cloud Softphone for Desktop
Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How to setup Cloud Softphone ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access: Though most desk phones ...
AT&T / DSL / U-Verse
Required Settings: - Phones must use TCP instead of UDP - Disable SIP ALG - Disable IPv6
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