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API Documentation
The API documentation for this platform can be found at https://documenter.getpostman.com/view/40980230/2sAYkKJd6Y#intro
Call Parking/Transferring
Overview There are several ways to pass a call from one user to another. The two most common methods are: Call Transfer: sending a call directly to another user or number. Call Parking: placing a call in a shared “parking spot” so it can be retrieved ...
3 Ways to Forward Calls
Overview Call forwarding allows you to automatically send incoming calls to another phone number or extension instead of answering them on your primary device. This is useful when: You’re out of the office and want calls to ring your mobile phone. ...
3 Ways to Access your Voicemail
Overview You can access your voicemail from your desk phone, the Cloud Softphone mobile app, or the Qvara web portal. The method you choose will depend on your device and personal preference. Accessing Voicemail on Your Desk Phone The exact steps may ...
Cloud Softphone for Android
Overview The primary mobile softphone application used with Primevox's services is called Cloud Softphone. This mobile application, when installed on a smartphone, allows a user to make and receive phone calls using their business phone number, check ...

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Digital Fax (Sending and Receiving)
What Is eFaxing? Traditionally, faxes are sent and received through a physical fax machine, which may be incorporated with your printer/copier. eFax will still send to and receive from traditional fax machines, but replaces your physical fax machine ...
Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access Though most desk phones ...
Grandstream HT812 User's Guide
Getting Started Setting up a Grandstream HT812 ATA (Analog Telephone Adaptor). 1. Connect the power cord to the port labeled “DC 12V”. 2. Connect an internet source to the ethernet port with the “Globe” Icon. 3. Connect an analog phone line from the ...
Text Messaging (SMS) and Picture Messaging (MMS)
Overview Text messages (SMS) and picture messages (MMS) can be sent and received using the Cloud Softphone Mobile Application or by logging into your online User Control Panel (UCP) account. Most browsers are supported; however, we recommend using ...

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