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SMS/MMS Registration
Why is SMS/MMS registration necessary? With the growing issue of “spam texting” over the past several years, U.S. cellular carriers have implemented new standards to safeguard the integrity of business messaging. As of June 2023, any business that ...
My Phone Number Shows up as "Spam Risk"
There are multiple factors that determine whether an incoming call would be labeled “Spam Likely” or “Spam Risk”. Many of these factors are controlled by regulatory agencies and not by PrimeVOX directly. Customers Still Switching to PrimeVOX If you ...
Account Cancellation
We're sorry to see you go! We strive to provide the best possible customer service and support to all of our customers. If you're choosing to cancel your account with PrimeVox because we've either missed the mark on something or there's a feature you ...
When to Reboot vs Factory Reset a Phone
In most cases, turning a phone off and back on again (Rebooting) is all it takes to fix common issues. However, there are occasional instances where a factory reset is required instead. You can Reboot a phone by unplugging the Power Cord from the ...
Custom Recordings
Introduction Recordings are custom, pre-recorded audio files used throughout the Qvara platform. Custom recordings are utilized for several features within the system: IVR (Interactive Voice Response) menus Voicemail greetings Automated announcements ...