Blocked Numbers

Blocked Numbers

What Is a Blocked Number?

A blocked number is any phone number that you or your organization choose to prevent from reaching your phone system. When a number is blocked, calls from that number are automatically rejected: either sent to voicemail, disconnected, or ignored altogether, depending on your system’s configuration.

This feature is especially helpful for stopping:
  1. Spam or robocalls
  2. Unwanted solicitors
  3. Repeated wrong-number callers
  4. Disruptive or harassing calls
Blocking numbers helps keep your communication channels clean, professional, and secure.

Who can Block Numbers?

Basic users can manage their own personal block list directly through the UC User tab.
Admins and higher roles should use the UC Admin interface to manage blocking rules across entire accounts or organizations.



Creating a New Blocked Number


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Note: This feature is intended for Basic Users only. If you're an Account Admin or higher, please use the UC Admin tab for broader control.

1. From the main menu on the left, navigate to: "UC User" → "Blocked Numbers"




3. Select “+ Add Blocked Number” in the upper-right corner.



4. Complete the form with the following required information:
  1. Phone Number: Enter the full number you want to block.
  2. Reason for Blocking: Add a short explanation (e.g., spam caller, repeated wrong number, etc.).



5. Select “Add” at the bottom to save the entry.

6. The page will refresh with an updated list containing the recently blocked number.




Managing Blocked Callers


Once numbers are blocked, you can update or remove them at any time:

1. From the Blocked Numbers list, locate the number you want to manage.

2. Either:
  1. Click the phone number directly to open the edit form,
  2. Or click the three vertical dots to the right and select Edit or Delete.



3. If editing, you'll return to the original form where you can:
  1. Update the phone number
  2. Modify the reason for blocking



4. Select “Update” to save any changes.


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Important Reminder: Once you are done making changes, click the "Apply Changes"  button on the left to make sure the system updates properly.
  1. Note: You can either apply changes immediately or schedule a date/time for the system to update to avoid interfering with business hours.