Call History / CDR (V2)

Call History / CDR (V2)

Getting a List of Calls (Call Summary):

REQUEST: GET http://pbx.primevox.net/api/call_list.php?auth=YYYAUTHYYY&containerID=CCCCCC&tenantID=TTT&{extra filter parameters, see below}

  • NOTE: All parameters are Case Sensitive.
  • auth (YYYAUTHYYY) is the string of text in the phone system's Advanced menu. It looks like a lot of nonsense.
  • containerID (CCCCCC) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (TTT) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)
  • page - Optional - Page number to view results. Defaults to Page 1, with 500 results per page
  • showInbound - Optional - Set to 1 (default) to show inbound calls. Set to 0 to hide inbound calls.
  • showOutbound - Optional - Set to 1 (default) to show outbound calls. Set to 0 to hide outbound calls.
  • showInternal - Optional - Set to 1 (default) to show internal calls. Set to 0 to hide internal calls.
  • filterInboundCallerNumber - Optional - When showInbound=1, inbound calls will be filtered by the caller's phone number. 
  • filterInboundDid - Optional - When showInbound=1, inbound calls will be filtered by the DID the caller called into. Useful for marketing campaign analysis.
  • filterInboundExtenReceived - Optional - When showInbound=1, filter inbound calls by which extension took the call (either spoke to the caller, or went to this extension's voicemail)
  • filterOutboundNumberDialed - Optional - When showOutbound=1, outbound calls will be filtered by the phone number someone dialed out to.
  • filterOutboundExtenDialed - Optional - When showOutbound=1, outbound calls will be filtered by the specific extension that made the dial.
  • filterInternalExten - Optional - When showInternal=1, show only internal calls that involve this extension number.
  • filterInternalApp - Optional - When showInternal=1, show calls to a specific application number (see the following list):
    • 1: Queue Login/Logout (*45)
    • 2: Voicemail Check (*97 or *98)
    • 3: Echo Test (*43)
    • 4: Call Forwarding (*62)
    • 5: Toggle Change (*49)
    • 6: Targeted Intercom (*80)
  • filterWentToVoicemail - Optional - Set to 1 to only show calls that ended up in someone's voicemail box. (Does not necessarily mean they left a message!) Only applicable to inbound calls.
  • filterSpokeToPerson - Optional - Set to 1 to only show calls that actually spoke to a live person. Only applicable to inbound calls.
  • filterFlaggedFollowup - Optional - Set to 1 to only show calls that are flagged for follow-up.
  • filterCallSeverity - Optional - Only show calls with a severity rating of 0 (no severity) to 5 (maximum severity)
  • filterCallHasNotes - Optional - Set to 1 to only show calls that have notes attached

RESULT: JSON Object containing the following information:

  • Metadata
    • currentResultSize - The qty of results on this page - Integer
    • currentPage - This page # - Integer
    • maxResultSize - The total qty of results for the entire query - Integer
    • maxPages - The total amount of pages available - Integer
    • utcOffset - The offset from UTC (in minutes) the results are returned in - Integer
  • Data
    • callUuid - Blob Key - Used for further API queries - String/UUID
      • callUuid - User for further API queries - String/UUID
      • callDate - Date/time of call in supplied UTC offset - String/Datetime
      • callDirection - 1 for Inbound, 2 for Outbound, 3 for Internal - Integer
      • cidName - Name/CallerID of the person making the call - String
      • cidNum - Number of the person making the call - String
      • numDialed - Number this person called - String
      • duration - Call duration in seconds - Integer
      • callRecorded - 1 if the call was recorded, 0 if the call was not recorded - Integer/Bool
      • recordingUrl - HTTPS URL to fetch the recording from, if applicable - String
      • didDescription - The "Description" field of a Phone Number (only applies to inbound calls from the outside world) - String
      • cidPrefix - The "CID Prefix" field of a Phone Number (only applies to inbound calls from the outside world) - String
      • lastEvent - A text/English representation of how the call ended - String
      • callFlagged - Whether the call is flagged for follow-up - 1 or 0
      • callSeverity - Severity rating of the call - 0 = No Severity, 1-10 otherwise
      • callNotes - Notes from the call - String (max. 255 characters)
      • wentToVoicemail - Whether the caller was sent an extension's voicemail (only applies to inbound or internal calls) - 1 or 0
      • spokeToPerson - Whether the caller ever actually spoke to someone (only applies to inbound or internal calls) - 1 or 0
      • didGroup - The name of the Group this DID belongs to, if applicable. (only applies to inbound calls from the outside world) - String
      • transcription - The transcribed speech-to-text, if the feature is enabled. Otherwise this value is null/empty - String

Getting Specific Information From Call (Call Details):

REQUEST: GET http://pbx.primevox.net/api/call_details.php?containerID=CCCCCC&tenantID=TTT&callUUID=ZZZZ

  • NOTE: All parameters are Case Sensitive.
  • containerID (CCCCCC) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (TTT) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • callUUID is the UUID of a particular phone call to return the details for.
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

RESULT: JSON Object containing the following information:

  • Metadata
    • currentResultSize - The qty of events on this page - Integer
    • currentPage - This page # - Integer
    • maxResultSize - The total qty of events for the entire phone call - Integer
    • maxPages - The total amount of pages available - Integer
    • utcOffset - The offset from UTC (in minutes) the results are returned in - Integer
    • callUuid - Used for further API queries - String/UUID
    • callDate - Date/time of call in supplied UTC offset - String/Datetime
    • callDirection - 1 for Inbound, 2 for Outbound, 3 for Internal - Integer
    • cidName - Name/CallerID of the person making the call - String
    • cidNum - Number of the person making the call - String
    • numDialed - Number this person called - String
    • duration - Call duration in seconds - Integer
    • callRecorded - 1 if the call was recorded, 0 if the call was not recorded - Integer/Bool
    • recordingUrl - HTTPS URL to fetch the recording from, if applicable - String
    • didDescription - The "Description" field of a Phone Number (only applies to inbound calls from the outside world) - String
    • cidPrefix - The "CID Prefix" field of a Phone Number (only applies to inbound calls from the outside world) - String
    • lastEvent - A text/English representation of how the call ended - String
    • callFlagged - Whether the call is flagged for follow-up - 1 or 0
    • callSeverity - Severity rating of the call - 0 = No Severity, 1-10 otherwise
    • callNotes - Notes from the call - String (max. 255 characters)
    • wentToVoicemail - Whether the caller was sent an extension's voicemail (only applies to inbound or internal calls) - 1 or 0
    • spokeToPerson - Whether the caller ever actually spoke to someone (only applies to inbound or internal calls) - 1 or 0
    • didGroup - The name of the Group this DID belongs to, if applicable. (only applies to inbound calls from the outside world) - String
  • Data
    • eventUuid - Blob Key - Used for further API queries - String/UUID
      • eventUuid - Used for further API queries - String/UUID 
      • eventDate - Date/time of this event in supplied UTC offset - String/Datetime
      • eventType - Event enumerator, see table below - Integer
      • eventData1 - Event Data 1, see table below- String
      • eventData2 - Event Data 2, see table below - String
      • eventData3 - Event Data 3, see table below - String
      • eventData4 - Event Data 4, see table below - Integer

 

Attaching Notes/Follow-up/Severity to a Call:

REQUEST: POST http://pbx.primevox.net/api/call_review.php

  • NOTE: All parameters are Case Sensitive and must be in the BODY of the POST, URLENCODED (we do not support JSON yet, sorry).
  • auth is the string of text in the phone system's Advanced menu. It looks like a lot of nonsense.
  • containerID is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (TTT) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • callUuid is the UniqueID of a phone call to attach the information to.
  • callFlagged is either 1 or 0. 1 = The call should be flagged for follow-up.
  • callSeverity is 0 through 5. 0 = no severity rating, and 1-5 are various severities, the meanings of which are up to your use case.
  • callNotes is a short string of text (we recommend you send us this text urlencoded). Maximum 255 characters.

RESULT: JSON Syntax, either a "success" message or "error" message

  • "success":
    • "Your call notes have been submitted."
  • "error":
    • "Your Container ID is invalid."
    • "Your API Auth Key is invalid."
    • "Your CallUUID is missing."
    • "Error connecting to the database. Try again later."

 

Call EventType Definitions Table (As of Jan 19, 2022)

As our phone system grows and performs more functionality, additional EventType enumerations will be added to the below table. Existing/old enumerations will never be changed or deprecated.

 

ID Purpose Data1 Data2 Data3 Data4
1 Call in to DID DID Number      
2 Call blocked (Globally)        
3 Extension Called EndpointID Ext Num Ext Name  
4 Extension Answer EndpointID Ext Num Ext Name  
5 Hangup (Normal) Total Jitter Total pLoss    
6 Outbound API Call URL      
7 Fax Detected        
8 Default-no-Dialplan        
9 Extension Busy EndpointID Ext Num Ext Name  
10 Extension No Answer EndpointID Ext Num Ext Name  
11 Extension Offline EndpointID Ext Num Ext Name  
12 Check Voicemail (Self)        
13 Check Voicemail (Remote) EndpointID Ext Num Ext Name  
14 Echo Test        
15 Alan Rickman (Easter Egg)        
16 Meaning of Life (Easter Egg)        
17 Forwarding Menu Accessed        
18 Forwarding Menu: Enabled Fwd Number      
19 Forwarding Menu: Disabled        
20 Wake-Up Call Create Room Num Date/Time    
21 Wake-Up Call Delete Room Num      
22 Wake-Up Call Creation Cancelled        
23 Voicemail Disabled        
24 Wake-Up Call Placed to Room Snoozed or Cancelled      
25 Sent to Voicemail EndpointID Ext Num Ext Name  
26 Exit Voicemail 0        
27 Exit Voicemail Star        
28 Attempt Ring Group RG ID RG Exten RG Desc  
29 Ring Group Answered Extension Answered Peer Answered RG ID RG Desc
30 Ring Group Timeout RG ID RG Exten RG Desc  
31 Hangup (Loop Protection) Total Jitter Total pLoss    
32 Voicemail System Menu (*98)        
33 Forwarding Toggle: Enabled Ext Num      
34 Forwarding Toggle: Disabled Ext Num      
35 Forwarding Menu: Listen to FwdNum Fwd Number      
36 Voicemail Left VMSTATUS      
37 Dial-Out Domestic Number CID Name CID Number  
38 Dial-Out Failed - Invalid CID Number CID Name CID Number  
39 Dial-Out Failed - International Disabled Number CID Name CID Number  
40 Dial-Out Failed - Invalid PIN Wrong PIN CID Name CID Number  
41 Dial-Out Failed - Concurrent Calls        
42 Dial-Out Failed - Other DIALSTATUS CID Name CID Number  
43 Dial-Out International Number CID Name CID Number  
44 Page Group PGID Ext Num Desc Ext Number
45 Queue Login QueueID QueueExten QueueName Ext Number
46 Queue Logout QueueID QueueExten QueueName Ext Number
47 Caller Enter Queue QueueID QueueExten QueueName  
48 Caller Push Option While Waiting QueueID QueueExten QueueName Option Pushed
49 Queue Abandoned by Caller QueueID QueueExten QueueName Reason Code
50 Queue Failover QueueID QueueExten QueueName  
51 IVR Greeting Playback IvrID IvrExten IvrName  
52 IVR Option Pushed IvrID IvrExten IvrName Option #
53 IVR Timed Out IvrID IvrExten IvrName  
54 IVR Invalid Option Pushed IvrID IvrExten IvrName Number
55 IVR Direct Dialed IvrID IvrExten IvrName Digits Entered
56 Call Parked (Random) LotID LotName Slot ExtenParked
57 Call Parked (Specific) LotID LotName Slot ExtenParked
58 Parked Call Pickup LotID LotName Slot ExtenPickedup
59 Parked Call Timeout LotID LotName Slot  
60 Entering Time-Based Route RouteID Route Name    
61 Default/No Rules Matched RouteID Route Name    
62 Confbridge: User Entered BridgeID Bridge Exten BridgeName  
63 Bridge Full BridgeID Bridge Exten BridgeName  
64 Invalid PIN BridgeID Bridge Exten BridgeName Digits Entered
65 PIN Entry Timeout BridgeID Bridge Exten BridgeName  
66 Confbridge: Admin Entered BridgeID Bridge Exten BridgeName  
67 Enter Directory DirectoryID Directory Exten Directory Name  
68 Directory Invalid Option DirectoryID Directory Exten Directory Name  
69 Directory Timed Out DirectoryID Directory Exten Directory Name  
70 Directory Improper Exit DirectoryID Directory Exten Directory Name STATUS
71 Toggle Route On/Red ToggleID Toggle Exten Toggle Name  
72 Toggle Route Off/Green ToggleID Toggle Exten Toggle Name  
73 Toggle Change to On/Red ToggleID Toggle Exten Toggle Name  
74 Toggle Change to Off/Green ToggleID Toggle Exten Toggle Name  
75 Toggle Change PIN Invalid ToggleID Toggle Exten Toggle Name Digits Entered
76 Toggle Change PIN Timeout ToggleID Toggle Exten Toggle Name  
77 Announcement Playback AnnounceID Announce Exten Announce Name  
78 Efax Receive Attempt UserID User Name    
79 Efax Receive Failed UserID User Name Page Count Status String
80 Efax Receive Success UserID User Name Page Count  
81 Efax Send Attempt UserID User Name Phone Number  
82 Efax Send Failed During Dial UserID User Name DIALSTATUS  
83 Efax Send Failed UserID User Name Status String  
84 Efax Sent Successfully UserID User Name Page Count  
85 Call Forwarded (Spoof CID) FwdNumber CID Name CID Number  
86 Call Forwarded (Origin CID) FwdNumber CID Name CID Number  
87 Call Forward Blocked FwdNumber      
88 Device Dialing List List Part 1 List Part 2 List Part 3 List Part 4
89 Dial-Out Answered        
90 Transfer to AnswerCare AccountID      
91 Listen EndpointID Ext Number Ext Name  
92 Whisper EndpointID Ext Number Ext Name  
93 Barge EndpointID Ext Number Ext Name  
94 No Call Parked Here LotID LotName Slot ExtenAttempted
95 1-to-1 Intercom EndpointID Ext Number Ext Name

 

 
96 Queue Callback Requested QueueID QueueExten QueueName Callback Number
97 Queue Callback Deleted QueueID QueueExten QueueName Callback Number
98 Queue Agent Did Not Pick Up Ext Number Ext Name Ring Time  

 

 

 

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