Call Parking Lots

Call Parking Lots

What Is a Call Parking Lot?

A Call Parking Lot allows users to place a call on hold in a shared “parking space” (or slot), where it can be retrieved from any other phone or device on the system. This is especially useful in office or team environments where a call needs to be transferred to someone who isn’t immediately available.

Example: A receptionist parks a call for a sales agent by pressing a star code or transferring it to a parking lot slot. The agent can then retrieve the call by dialing that slot number from their own phone.


Creating a New Call Parking Lot

1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Call Parking Lots"



2. Select “+ Add Call Parking Lot” in the upper-right corner.



3. Complete the form with the following required information:
  1. Assigned Account: Select the account this parking lot belongs to. This field only appears if you have not already selected an account from the main dropdown at the top right of the page.
  2. Label: Enter a name used for internal identification (e.g., “Sales Parking”).
  3. Extension Number: Assign a 3-7 digit extension number that the system will use to identify this parking lot for call routing purposes.



4. Select “Add” in the lower-right to create the parking lot.

5. Once the parking lot is created, you’ll be redirected to a page where you can further customize it (refer to Step 4 in the Management section below).


Managing an Existing Call Parking Lot


1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Call Parking Lots"


2. From the list of existing parking lots, select the name of the lot you wish to edit to open it's settings.



3. You'll have access to several configuration tabs:
  1. General
    1. Update label, description, or notes
    2. Adjust the extension number and dialing address  (unique number that can be dialed from anywhere in the platform by any phone or extension)
    3. Set the number of available parking spaces (e.g., 5 slots = *701–*705)
  2. Advanced
    1. Select a music-on-hold album for callers waiting in the lot
    2. Set maximum hold time (e.g., how long a caller can wait before timing out)
    3. Choose timeout destination (where the call should go if it’s not retrieved in time)
    4. Set an overflow destination if the lot is full
    5. Add CDR tags for reporting or tracking purposes
    6. Configure webhooks for external system notifications (e.g., notify a CRM when a call is parked)
  3. Dependency Tree
    1. View where this parking lot is used within the call flow or if it’s referenced by other system elements.
    2. Helpful for troubleshooting or system audits.

Alert
Important Reminder:
  1. Be sure to click "Update"  at the bottom of the screen to save your changes before navigating away.
  2. Once you are done making changes, click the "Apply Changes"  button on the left to make sure the system updates properly.
    1. Note: You can either apply changes immediately or schedule a date/time for the system to update to avoid interfering with business hours.