Related Articles
Call History & Call Recordings
Call History Overview One of the most useful features of your Primevox phone system is the Call History (CDR) page. When logged in to the Primevox Dashboard at pbx.primevox.net, the Call History (CDR) tab can be found by selecting the “V2 Reports” ...
Call History
What is Call History? Call History is a detailed log of all incoming and outgoing calls handled through your Qvara phone system. It allows users to review past calls, identify missed opportunities, ensure follow-ups, and evaluate call outcomes. This ...
Call Queues
What is a Call Queue? A Call Queue holds incoming calls in a virtual waiting line and distributes them to available agents based on predefined rules. It helps manage high call volumes efficiently by ensuring callers are handled in the order they ...
Call CAPTCHA
What is a Call CAPTCHA? A Call CAPTCHA is a voice security feature that helps protect your phone system from spam and robocalls. Similar to the CAPTCHAs you encounter on websites (e.g., "I'm not a robot" checkboxes), Call CAPTCHA challenges the ...
Call Parking and Transferring
Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking". Primevox recommends call parking over call transfers, as call parking offers the ability ...