Related Articles
Call History & Call Recordings
Call History Overview One of the most useful features of your Primevox phone system is the Call History (CDR) page. When logged in to the Primevox Dashboard at pbx.primevox.net, the Call History (CDR) tab can be found by selecting the “V2 Reports” ...
Browser Extension: Click-to-Call
About PrimeVOX now offers a browser extension that will scan every webpage for phone numbers, and put a little phone icon next to numbers so you can click the number and it will engage an outbound call. The extension can be branded with reseller ...
Call Park/Call Transfer
Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking." PrimeVOX recommends call parking over call transfers, as call parking offers the ability ...
Call Queues
What is a Call Queue? A Call Queue holds incoming calls in a virtual waiting line and distributes them to available agents based on predefined rules. It helps manage high call volumes efficiently by ensuring callers are handled in the order they ...
Call CAPTCHA
What is a Call CAPTCHA? A Call CAPTCHA is a voice security feature that helps protect your phone system from spam and robocalls. Similar to the CAPTCHAs you encounter on websites (e.g., "I'm not a robot" checkboxes), Call CAPTCHA challenges the ...