Conference Bridges

Conference Bridges

What Is a Conference Bridge?

A Conference Bridge is a shared virtual meeting space that allows multiple callers to join a single phone call—ideal for team meetings, customer briefings, or multi-party support discussions. Participants join the conference by dialing an assigned extension and entering a PIN (if required).

Example: A manager hosts a weekly team call where all team members dial into extension 8001 and enter a participant PIN to join the meeting.


Creating a New Conference Bridge

1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Conference Bridges"



2. Select “+ Add Conference Bridge” in the upper-right corner.



3. Complete the form with the following required information:
  1. Assigned Account: Select the account this bridge belongs to. This field only appears if you have not already selected an account from the main dropdown at the top right of the page.
  2. Label: Enter a name used for internal identification (e.g., "Weekly Sales Call").



4. Select “Add” in the lower-right to create the bridge.

5. Once the conference bridge is created, you’ll be redirected to a page where you can further customize it (refer to Step 3 in the Management section below).


Managing Conference Bridges

1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Conference Bridges"



2. Select the label name of the conference bridge you want to edit, or select the three vertical dots to the right and select Edit.



3. You'll have access to several configuration tabs:
    1. General
      1. Edit the label, description, and notes
      2. Assign or change the extension number and dialing address (the unique number that can be dialed from anywhere in the platform by any phone or extension)
      3. Set a participant limit (maximum number of callers)
      4. Define Moderator PIN (optional) for elevated control privileges
      5. Define Participant PIN (optional) to restrict access
      6. Toggle Record Conference Calls to automatically capture the session
    2. Advanced
      1. Wait for Monitor: If enabled, callers wait until a moderator joins before the call starts
      2. Kick if Moderator Leaves: Automatically ends the conference when the moderator disconnects
      3. Must Record Name: Requires users to say their name before joining
      4. Play Music While Waiting: Plays hold music until the conference officially begins
      5. Enable Moderator Menu: Gives the moderator in-call options (e.g., mute participants)
      6. Enable Participant Menu: Allows participants limited in-call options (e.g., raise hand)
    3. Dependency Tree
      1. View where this conference bridge is connected in the phone system for the account.
      2. Useful for understanding its relationship to other routing elements.

Alert
Important Reminder:
  1. Be sure to click "Update"  at the bottom of the screen to save your changes before navigating away.
  2. Once you are done making changes, click the "Apply Changes"  button on the left to make sure the system updates properly.
    1. Note: You can either apply changes immediately or schedule a date/time for the system to update to avoid interfering with business hours.