DNS Settings for Branded Emails in Legacy (Green) Portal
Overview
In order to authorize the Primevox Mail Server to send emails on your behalf, you must have an SPF Record that allows our mail server's IP address. Also, a DKIM Record is required for our servers to encrypt emails to your customers. We DO NOT send plaintext emails, so the DKIM record is required.
SPF Record (Required)
Important Note: Your domain must only have 1 (ONE) SPF Record. Do NOT add a new SPF record if you already have one - Simply modify it with the first bullet point above. If your domain has multiple SPF records, you must consolidate them. Otherwise, you risk having your emails go to your customers' spam folders!
DKIM Record (Required)
CNAME Record (Optional)
This record allows emails to be open/view/click tracked. If you want to know whether or not your customer opened a particular eFax email, or they viewed a Voicemail notification, or they opened your billing/collections email (on the new platform), add this CNAME record. (Our new V2 platform will be able to show you tracking statistics on all emails sent, so I suggest putting this record in).
Create a new CNAME Record with the following:
Note: The name is "email.domain.com" where "domain.com" is your email sending domain. The "email." prefix must be there.
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