Extension Numbering Guidelines

Extension Numbering Guidelines

 

Keeping your extension numbers organized is the key to scalability. Extension numbers can be between 3 and 5 numbers. Here are some numbering guidelines to follow when building a new phone system.

Extensions (Users)

Pattern: 1 series

Example: 101

IVR Menus (Virtual Receptionists)

Pattern: 1 series

Example: 1001

Directories

Pattern: 2 series

Example: 2001

Conference Bridges

Pattern: 3 series

Example: 3001

Queues

Pattern: 4 series

Example: 4001

Toggle-Based Routes

Pattern: 5 series

Example: 5001

Ring Groups

Pattern: 6 series

Example: 6001

Call Parking

Pattern: 7 series

Example: 700

Paging/Intercom Groups

Pattern: 8 series

Example: 8001

Announcements

Pattern: 9 series

Example: 9001

 

Technical_Support.png

    • Related Articles

    • Removing an Extension

      Step-by-Step: Log in to the PBX Admin Portal at https://pbx.primevox.net and select “Admin”. Navigate to the Extensions tab and select Provisioning. Select “Properties” next to the device the extension is assigned too. Change SIP Account 1 to “None” ...
    • Browser Extension: Click-to-Call

      About PrimeVOX now offers a browser extension that will scan every webpage for phone numbers, and put a little phone icon next to numbers so you can click the number and it will engage an outbound call. The extension can be branded with reseller ...
    • Announcements and Auto Textback

      An Announcement is a greeting that has no options. A common example of an Announcement a caller could hear is, “Calls are recorded for quality and training purposes.”. Once the greeting is complete, the caller would be sent to the next destination of ...
    • Hotel/Hospitality Star Codes

      These specialized Star Codes allow you to perform the following: Hotel/Hospitality Star Codes: *55 - Schedule a Wake-Up Call for yourself *56 - Cancel your own Wake-Up Call *57 - Schedule a Wake-Up Call for a different extension *58 - Cancel a ...
    • Webhooks (Real-Time Events)

      Webhooks are useful for receiving events from the phone system, in real-time, in the form of a POSTed data to your own API. Please note, some webhooks are JSON and some are URLENCODED. --- SMS / MMS Messages (JSON) Setup: Call Routing > Inbound > ...