Hotel/Hospitality Star Codes

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• Star Codes

  What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access: Though most desk phones ...

• Wake-Up Calls

  What Is a Wake-Up Call? A Wake-Up Call is an automated call to a specific extension that has been pre-scheduled for a specific date and time. Wake up calls are typically used in environments like hotels, healthcare facilities, or customer service ...

• Call Parking Lots

  What Is a Call Parking Lot? A Call Parking Lot allows users to place a call on hold in a shared “parking space” (or slot), where it can be retrieved from any other phone or device on the system. This is especially useful in office or team ...

• Call Queues

  What is a Call Queue? A Call Queue holds incoming calls in a virtual waiting line and distributes them to available agents based on predefined rules. It helps manage high call volumes efficiently by ensuring callers are handled in the order they ...

• Grandstream ATA

  A note about the Grandstream HT81x Series ATAs: The MAC Address you use in our provisioning GUI must be the LAN or "Local Device" MAC Address. The WAN address that comes up on an IP Scanner will not work for provisioning. The LAN or "Local Device" ...