3 Ways to Access your Voicemail

3 Ways to Access your Voicemail

Overview


You can access your voicemail from your desk phone, the Cloud Softphone mobile app, or the Qvara web portal. The method you choose will depend on your device and personal preference.


Accessing Voicemail on Your Desk Phone


The exact steps may vary depending on your phone model, but here are the most common methods:
  • Press the Voicemail Button
    • Look for a message, mail, or envelope icon on your phone. The location and label of this button will vary by manufacturer and model.
  • Use the Phone Menu
    • If there is no dedicated voicemail button, navigate through your phone’s on-screen menu and select Messages or Voicemail.
  • Dial *97
    • From your desk phone, dial *97 to connect directly to the voicemail system.


Accessing Voicemail on the Mobile App


From your Cloud Softphone app:
  • Navigate to the Keypad tab.
  • Tap the blue voicemail icon () at the bottom left, or dial *97.
  • Follow the prompts to listen to, repeat, save, or delete voicemails.


Accessing Voicemail in the Web Portal


From the Primevox web portal (http://portal.primevox.net/):

1. Log in to your account.

2. In the left navigation menu, go to UC User → Voicemails.

3. Use the dropdown menus and/or search bar (upper right) to filter and locate the desired extension.

4. Click on the extension to view its list of voicemails.

5. Click the three vertical dots to the right of a voicemail to:
  1. Listen to the voicemail.
  2. Transfer it to another extension.
  3. Delete it from the system.


Voicemail PIN


Some devices and applications require a Voicemail Authentication PIN to access your mailbox.
  • If you do not know your PIN
    • Contact your system administrator for assistance.
  • If you are an administrator and need to locate or reset a user’s PIN:
    1. Log in to your account at http://portal.primevox.net/
    2. Go to UC Admin → Extensions & Devices → Extensions.
    3. Click on the desired extension.
    4. Navigate to the Voicemail tab.
    5. The Voicemail Auth PIN will be listed under the Access and Security section.

Voicemail Menu Options

Once you've logged in to your voicemail box, the system will present you with the following options:

1. Listen to New Messages

2. Listen to Old Messages

3. Change Your Voicemail Greeting

Listening to Messages

If you select either Listen to New Messages or Listen to Old Messages, the system will play your messages in chronological order. After each message finishes playing, you will be presented with the following options:

1. Play the message envelope information

2. Repeat this message

3. Go to the next message

4. Repeat this message

8. Transfer the message to another voicemail box

Changing Your Voicemail Greeting

If you select Change Your Voicemail Greeting, the system will present you with the following options:

1. Listen to Temporary Greeting

2. Listen to Standard Greeting

3. Listen to Name Greeting

4. Record a new Temporary Greeting

5. Record a new Standard Greeting

6. Record a new Name Greeting

7. Delete Temporary Greeting

8. Delete Standard Greeting

9. Delete Name Greeting

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