Initial Login / App Selector
Overview
Below is the App Selection screen you will see after logging in.
Note: Depending on your permissions (or your users' permissions), it's possible that not all apps will be visible.
eFax / SMS / My Extension
This app contains what is referred to as "UCP Boxes" which allow users to access eFax, SMS conversations, their extension settings, and AnswerCare answering service configurations.
This app is only visible if the user has one or more of the following permissions:
- UCP: Single Box on Container
- UCP: All Boxes on Container
- Admin: All tenants on Container
Phone System Admin
This app contains the administration area for phone systems, where admins can manage call flows, IVR menus, pull reports, and listen to call recordings.
This app is only visible if the user has one or more of the following permissions:
- Admin: Single Tenant on Container
- Admin: All Tenants on Container
User Management
Important: See this article
This app contains a list of all users that you have visibility/control over, and allows you to add users.
This app is only visible if the user has the following permission enabled:
- Can Manage Users
Assuming the above permission flag is set, the app will only allow you to manage users that share the same permissions as you do.
If the logged-in user only has access to a single tenant on a single container (Admin: Single Tenant on Container) they will not be able to see or add users.
If the logged-in user has Admin access to ALL TENANTS on a container, they will be able to see/control users that also have Admin access to that container (even single-tenant users)
Related Articles
Cloud Softphone for Android
Overview Cloud Softphone is the primary soft phone application used by Primevox Communications. This app allows you to use your phone system even when you're away from your desk. This includes, but is not limited to, making and receiving calls using ...Cloud Softphone for iPhone
Overview The primary mobile softphone application used with Primevox's services is called Cloud Softphone. This mobile application, when installed on a smartphone, allows a user to make and receive phone calls using their business phone number, check ...Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...DNS Settings for Legacy (Green) PBX Portal
Setting Up a Custom PBX Domain (CNAME) You can create a custom login URL for your customers, such as "pbx.yourdomain.com", to provide branded access to the phone system. Follow the steps below to configure and activate your custom PBX domain. Step 1 ...