Making a Payment

Making a Payment


Overview

Manage your billing seamlessly through the Primevox Billing Portal. This guide walks you through account setup, making payments, enrolling in AutoPay, and accessing important documents.


Accessing the Billing Portal



Existing Users: 
​

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New Users: 

You'll need to register before logging in:
    1. Locate the registration email sent from accounting@primevox.net during your onboarding process. This email contains your Registration Code and Account Number.
    2. If you haven't received this email, please contact us at accounting@primevox.net to request a resend.
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Making a One-Time Payment


1. After logging in, you'll land on your Account Summary page.

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2. Click the "Make a Payment" button in the lower left. 

3. On the payment page:
  1. Choose your payment method: Credit Card or ACH (eCheck).
  2. Enter the amount you wish to pay.
  3. Optionally, save your payment method for future use.
  4. Fill in the required payment information.
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5. Click "Submit Payment" at the top of the page.

6. A receipt will be emailed to you upon successful payment.


Enrolling in AutoPay


Automate your payments to avoid missing due dates:

1. Navigate to the "View & Pay Bills" tab.

2. Select "Auto Pay".

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3. Enter your preferred payment information.

4. Choose the day you'd like payments to be drafted each month.

5. Click "Enroll in Auto Pay" at the top of the page. 


Accessing Account Documents

​
Retrieve important documents like signed service agreements.
1. Go to the "Downloads" tab.

2. Locate the document you need.

3. Click the Download button on the far right to save the file to your device.
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Need Help?

If you encounter any issues or have questions, do not hesitate to:
  2. Call our support team at (972) 600-1150.

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