Real-Time Data (V2)
Real-Time Queues (API Access)
This API endpoint allows you to retrieve real-time data from queues within a phone system container. It is useful for monitoring active queue performance, agent activity, and call volume in real time.
Endpoint
Request Type: GET
Required Parameters
Note: All parameters are case sensitive.
- auth (string):
- The authorization key found in the phone system’s Advanced menu. This is a long string of characters and may appear as nonsensical text.
- containerID (integer):
- The 6-digit Container ID visible in the top-left corner of the Dashboard when logged into a specific container.
- tenantID (integer, optional):
- The 3-digit Tenant ID that identifies a specific customer on a container.
- If omitted or set to 0, the system defaults to the Default Tenant.
Example Usage
This call would return real-time queue data for Tenant 001 within Container 123456 using the provided authentication key.
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