Text messages (SMS) and picture messages (MMS) can be sent and received using the Cloud Softphone Mobile Application or by logging into your online User Control Panel (UCP) account. Most browsers are supported; however, we recommend using Google Chrome for optimal performance.

If you do not have a Cloud Softphone Mobile Application or have access to your online UCP account but are interested in Text and Picture Messaging, please contact PrimeVOX support at support@primevox.net to enable this feature.

How do I text/send picture messages using my Mobile App?

Once you have downloaded and registered your Cloud Softphone Mobile Application, open the app and tap the envelope icon at either the top right (Android) or at the bottom right (iPhone).

To send a message to a new recipient:

1. Tap “+” button at the bottom right if using an Android device or click the composition icon at the top right if using an iPhone.
2. Enter the recipient’s information in the “to” field or choose a member of the Company Directory by tapping the “+” in the "to" field. Please Note: Group messages are not currently supported.
3. Tap the message field at the bottom of the screen to open your keyboard to type your message.
4. Tap the paperclip icon to add an attachment (optional).
5. Tap the “arrow” button to send your message.

How do I text/send picture messages using my UCP Account?

1. Using a web browser, preferably Google Chrome, navigate to the URL https://pbx.primevox.net
2. Log in to the portal then click the eFax/SMS/UCP option on the App Selection screen.
3. Select your organization from the list.
4. Look for the SMS Texting menu displayed in the navigation panel on the left. Once expanded, you will see a menu option called “Conversations.” Select this item to open your texting portal.

a. opens the menu for sending individual text messages

b. opens the menu for sending bulk text messages

c. opens the menu for sending bulk text messages using a .csv file

d. list of current text conversations, arranged by most recent message

e. opens the menu for that specific text conversation

f. deletes that specific text conversation

How do I text/send picture messages in mass? (Bulk Messaging/SMS Blasting)

Using your UCP Account you can send a single message to multiple recipients at the same time. These messages could be anything from marketing messages or weather/closure information to even patient scheduling notifications.

Please note: Bulk Messaging/SMS Blasting is not the same as group texting. Sending a bulk text will begin of series of individual messages/conversations with the same message content; it will not create a singular “chat” with multiple recipients grouped together.

Sending a Bulk Message/SMS Blast

1. Click the “New Bulk Text” button at the top of the texting portal home page.
2. Enter the information for each recipient in the “Phone Number Entry” section.
3. Type your message in the “Message” box and add any images.
4. Click Submit at the bottom of the page.

Send a Bulk Message/SMS Blast Using a CSV File

click the “New CSV Upload” button at the top of the texting portal home page. Upload the csv using the “choose file” button, then type your message in the “Message” box.

1. Click the “New CSV Upload” button at the top of the texting portal home page.
2. Upload the CSV file using the “choose file” button.
3. Type your message in the “Message” box and add any images.
4. Click Submit at the bottom of the page.