UCP Access
Overview
This is the UCP Box selection screen. You have the ability to give users access to 1 or more UCP boxes on 1 or more containers.
Creating a UCP Box
1. Go into the Phone System Administration area, and select the container in which you want to build a new UCP Box.2. Go to UCP Boxes → Manage and create a new box.3. Once the box is complete, exit out to the main App Selection screen.4. Click User Management to add/edit a user.
Jump to one of the following sections:
Adding a new user for this UCP Box
1. In the User Management app, click "Add User"2. Give the user a Name, and Primary Email address to log in.3. Click "Submit" to continue to the next screen.4. Click the Permissions tab.5. Click "Add UCP Access"6. From the list of Containers, select which container your new UCP box is located.
- Before hitting Submit, make sure to change the dropdown to "Select which UCP Boxes to access on the next screen"
7. Click Submit.8. Select the new UCP Box you created, and click Submit.9. Once the permission is saved, click "Send Invitation" below to allow the user to set up their account.
Adding permission to this UCP Box to an existing user
1. In the User Management app, find the user you want to modify.2. Click the Permissions tab.3. Click "Add UCP Access"4. From the list of Containers, select which container your new UCP box is located.
- Before hitting Submit, make sure to change the dropdown to "Select which UCP Boxes to access on the next screen"
5. Click Submit.6. Select the new UCP Box you created, and click Submit.7. Now, when the user logs back in (or refreshes their page) they will see the new UCP Box.
Example: The user randy@primevox.net has access to a single UCP Box called "Primevox Dial Plan Testing"
Related Articles
Admin Access
Overview This is the PBX Container selection screen. If your user only has access to a single tenant on a given container, they will simply see their Tenant Name (without the extra Customer and Label). Adding a new user to access a container/tenant ...Text Messaging (SMS) and Picture Messaging (MMS)
Overview Text messages (SMS) and picture messages (MMS) can be sent and received using the Cloud Softphone Mobile Application or by logging into your online User Control Panel (UCP) account. Most browsers are supported; however, we recommend using ...3 Ways to Access your Voicemail
Overview You can access your voicemail from your desk phone, the Cloud Softphone mobile app, or the Qvara web portal. The method you choose will depend on your device and personal preference. Accessing Voicemail on Your Desk Phone The exact steps may ...Initial Login / App Selector
Overview Below is the App Selection screen you will see after logging in. Note: Depending on your permissions (or your users' permissions), it's possible that not all apps will be visible. eFax / SMS / My Extension This app contains what is referred ...User Management
Introduction The User Management screen (shown below) allows you to view and manage users within your organization’s phone system. While the layout and available actions may vary slightly depending on your permission level, this is where you can ...