Understanding Caller ID
How is Caller ID Determined?
Caller ID is updated by telephone service providers and maintained by third-party CNAM (Calling NAMe) database providers.
Unfortunately, there is no standard or governing body regulating these CNAM providers so Caller ID information can be varied, outdated, or missing. For this reason, your Caller ID can display inconsistently and be a bit challenging to control.
How do I Check & Manage my caller ID?
You can look up your number and see how your Caller ID is currently being displayed by visiting https://calleridtest.com.
If you would like to update your Caller ID, contact our support team at support@primevox.net with the phone number and updated Caller ID information you would like displayed.
Note: Your Caller ID must be limited to 15 characters including spaces. Additionally, Caller ID requests can take from 5-7 business days or longer to be updated across all CNAM providers.
Caller ID and Cell Phones
Most cellular providers do not support Caller ID and strip a number of its Caller ID before connecting the call. Smartphones try to make up for this dilemma by searching through their own files to see if they can find a name or company that matches the incoming phone number.
Related Articles
CallerID Get (3rd Party CID Fetch)
Instead of using the national callerID database, we can fetch a caller's callerID information from a 3rd party system or CRM software, as long as they implement the proper API on their side. Configuration Settings You can configure CallerID Fetch on ...Webhooks (Real-Time Events)
Webhooks are useful for receiving events from the phone system, in real-time, in the form of a POSTed data to your own API. Please note, some webhooks are JSON and some are URLENCODED. --- SMS / MMS Messages (JSON) Setup: Call Routing > Inbound > ...Call History / CDR (V2)
Getting a List of Calls (Call Summary API): REQUEST: GET http://pbx.primevox.net/api/call_list.php?auth=API_KEY&containerID=CCCCCC&tenantID=TTT&{extra filter parameters, see below} NOTE: All parameters are Case Sensitive. auth (API_KEY) is your API ...Inbound Routes (Phone Numbers)
What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Adding a Group: Before adding a phone number, you can ...Queue Features & Troubleshooting
Queue Overview Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring strategies and is especially useful for businesses with ...