What is a Webhook?

Example: You could use a webhook to send call data to your CRM every time a new call comes in, automatically creating a contact log or support ticket.

Creating a New Webhook

1. From the main menu on the left, navigate to: "UC Admin" → "Settings & Security" → "Webhooks"

2. Select “+ Add Webhook” in the upper-right corner.

3. Complete the form with the following required information:

1. Assigned Account (if applicable): Select the account this webhook belongs to. This field only appears if you have not already selected an account from the main dropdown at the top right of the page.
2. Label: Enter a name used for internal identification (e.g. "Call Notifications to CRM").
3. Destination URL: Enter the full URL where data should be sent (e.g., https://yourcrm.com/api/call-events).
   
4. Method: Choose the HTTP method:
   
1. POST – Sends the data in the body of the request.
   
2. GET – Appends the data to the URL as query parameters.
   
   
   
   
   
   
   

4. Select the “Add” in the lower-right to save and activate the webhook.

5. Once the webhook is created, you’ll be redirected to a page where you can further customize it (see next section).

Managing Existing Webhooks

1. From the main menu on the left, navigate to: "UC Admin" → "Settings & Security" → "Webhooks"

2. Click on the Account Name, or use the Account dropdown (top right) to filter and ensure you're viewing webhooks tied to the appropriate account.

3. From the list of webhooks, select the webhook name, or the three vertical dots to the right of the webhook and select Edit.

4. You'll have access to several configuration tabs on the Edit page.

1. On the left side of the Edit page, you can customize:
1. Label: Change the name used to identify the webhook.
   
2. Description & Notes: Add or update internal details for documentation or clarification.
   
3. Events: Select specific system events that should trigger this webhook.
   
1. Leave this field empty to allow the webhook to listen to all available events.
   
2. Use the dropdown to choose only the events you want to trigger the webhook (e.g., call started, call ended, voicemail received).
   
   
   
   
   
   
   

2. On the right side of the Edit page, you can:
   
1. Add a new destination: Provide a new URL where event data will be sent.
   
2. Edit an existing destination: Update the destination URL or method (POST/GET).
   
3. Delete a destination: Remove any no-longer-needed endpoints.
   
   
   
   
   

Tip: If your webhook sends data to multiple systems (e.g., CRM + Helpdesk), you can assign multiple destinations to a single webhook for broader coverage.

Be sure to click “Update” at the bottom of the screen to save your changes before navigating away.