Diagnostics and Troubleshooting
Legacy Grandstream Firmware
Grandstream phones older than 1.0.7.97 should be able to upgrade to 1.0.7.97. Point them, via HTTP, to the following URL: firmware.primevox.net/stable/gs_old/1.0.7.97 Grandstreams that are on 1.0.7.97 must then be upgraded to 1.0.8.56: Point them, ...
Why does porting take so long?
Read through this short article to learn about the porting process and find out why it takes so long, or why we make certain decisions about FOC dates and activation times. How does porting actually work? Step 1: PrimeVOX submits the port order to ...
Wireless Porting - Some Important Notes
First, we need a PIN number. The LERG (Local Exchange Routing Guide) requires all consumer accounts to have a PIN number. It is impossible to have a cellular device that does not have a PIN number. If your customer states they don't have a PIN, they ...
Disabling LLDP & CDP
Disabling LLDP (Link Layer Discovery Protocol) & CDP (Cisco Discovery Protocol) on Yealink IP Phones: In some instances, depending on the network configuration, it may be necessary to disable LLDP and CDP to allow the device to connect to the ...
Diagnosing Bad Call Quality
Our servers are housed in datacenters guaranteed for 24x7 uptime. Our servers have direct, dedicated, fiber-optic connections to multiple carriers in each datacenter. Our carriers and PrimeVOX are constantly monitoring the equipment and connections ...
Disconnected Numbers / CHANUNAVAIL
With millions of phone numbers out in circulation and thousands of different voice carriers, customers may occasionally receive a message stating a number is disconnected. This is normally due to a carrier or rate center issue upstream from PrimeVOX. ...