PBX Features
Toggle-Based Routing
What is a Toggle? A Toggle acts as a switch that allows a user to send calls to 1 of 2 destinations, depending on if the toggle is turned on (indicated by a RED light) or off (indicated by a GREEN light). Examples of Toggle uses: Simple Toggle: ...
Time-Based Routing (After Hours and Holidays)
Time-Based Routing changes where calls are routed based on the time of day, week, or year. This is useful when coordinating schedules for after-hours mailboxes and IVR menus. How do I set up After Hours Routing? In this example, let's imagine your ...
Queue Features & Troubleshooting
Queue Overview Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring strategies and is especially useful for businesses with ...
Inbound Routes (Phone Numbers)
What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Adding a Group: Before adding a phone number, you can ...
Conference Bridges
What is a Conference Bridge? Our conference bridge allows up to 2,500 people participate in a scheduled group call meeting. Individuals may dial in to a specified number or extension, provided by the host of a conference call. Access is only granted ...
Call History & Call Recordings
Call History Overview One of the most useful features of your Primevox phone system is the Call History (CDR) page. When logged in to the Primevox Dashboard at pbx.primevox.net, the Call History (CDR) tab can be found by selecting the “V2 Reports” ...
Blacklist (Call Blocking)
In order to block anonymous / private callers, you need to add a simple rule to your phone system's Global Blacklist. Instructions below: Log into the PBX Admin portal Go to Call Control > Blacklist Click "Blacklist a Number" Set Telephone # to ...
Announcements and Auto Textback
An Announcement is a greeting that has no options. A common example of an Announcement a caller could hear is, “Calls are recorded for quality and training purposes.”. Once the greeting is complete, the caller would be sent to the next destination of ...