Step-by-Step Tutorials
Hotel/Hospitality Star Codes
These specialized Star Codes allow you to perform the following: Hotel/Hospitality Star Codes: *55 - Schedule a Wake-Up Call for yourself *56 - Cancel your own Wake-Up Call *57 - Schedule a Wake-Up Call for a different extension *58 - Cancel a ...
Blacklisting
Blacklist is the key to preventing unwanted spam, scams, and phone harassment. When a telephone number is placed on the blacklist, it is blocked for everyone company-wide. When a call comes in from a blacklisted number, the caller will hear a busy ...
Setting up the Mobile App
What is the Mobile App? We use Cloud Softphone, by Acrobits for our Android/iOS soft phone application. This is what we call the Mobile App and it allows users to retain the same functionality of their desk phone and work number while away from the ...
Creating an IVR Menu (Virtual Receptionist)
The IVR (Interactive Voice Response) Menu (also know as a Virtual Receptionist or Call Options), has three components: 1. Greeting 2. Default Options 3. In-Call Options STEP 1: Record/Upload a Greeting Your IVR Menu must have a greeting/recording ...
Setting up SMS for a Device (No UCP Required)
If you are looking to use SMS through the web portal (UCP) please visit the other article on this topic. How to enable SMS on device(s) Go to Call Routing > Inbound to view a list of DIDs. Edit the DID you want to use for SMS and go to Call Flow. ...
Setting up eFax / SMS for a User (The UCP)
What is the UCP (User Control Panel)? The UCP is a "basic version" of the phone system admin portal that lets individual users/employees get very basic access to their OWN extensions, call history, call recordings, and voicemail. Additionally, the ...
PBX Admin Template & Device Settings Management
Overview: Devices are entered and stored in the Provisioning section of the Extensions Tab in the PBX. Devices can be added either individually or by bulk import. Device Settings vs Templates: A template is used if adding multiple devices needing the ...
Your First PBX System
Congrats, you're setting up your first PBX Container with PrimeVOX! Step 1: Call Routing > Inbound Inbound Call Routing is a fancy term for phone numbers. Your PBX must have at least 1 phone number added in order to begin adding extensions. ...
Removing an Extension
Step-by-Step: Log in to the PBX Admin Portal at https://pbx.primevox.net and select “Admin”. Navigate to the Extensions tab and select Provisioning. Select “Properties” next to the device the extension is assigned too. Change SIP Account 1 to “None” ...