Call Routing
Toggle-Based Routing
What is a Toggle? A Toggle acts as a switch that allows a user to send calls to 1 of 2 destinations, depending on if the toggle is turned on (indicated by a RED light) or off (indicated by a GREEN light). Examples of Toggle uses: Simple Toggle: ...
Time-Based Routing (After Hours and Holidays)
Time-Based Routing changes where calls are routed based on the time of day, week, or year. This is useful when coordinating schedules for after-hours mailboxes and IVR menus. How do I set up After Hours Routing? In this example, let's imagine your ...
Inbound Routes (Phone Numbers)
What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Adding a Group: Before adding a phone number, you can ...