Call Routing
Outbound Routes
Overview Outbound Routes allow you to define custom rules for outbound calls placed by extensions assigned to that route. These routes are commonly used to: Require users to dial a prefix before placing outbound calls Control which outbound Caller ID ...
Toggle-Based Routing
What is a Toggle? A Toggle acts as a switch that allows a user to send calls to 1 of 2 destinations, depending on if the toggle is turned on (indicated by a RED light) or off (indicated by a GREEN light). Examples of Toggle uses: Simple Toggle: ...
Schedule-Based Routing
Overview Time-Based Routing changes where calls are routed based on the time of day, week, or year. This is useful when coordinating schedules for after-hours mailboxes and IVR menus. Setting Up After-Hours Routing In this example, let's imagine your ...
Inbound Routes (Phone Numbers)
What is an Inbound Route? The Inbound section of the PBX is where phone numbers are entered and routed to specific features and extensions. This section can be found under the Call Routing tab. Adding a Group Before adding a phone number, you can add ...