Introduction

1. IVR (Interactive Voice Response) menus
   
2. Voicemail greetings
   
3. Automated announcements
   
4. Call queue messages
   

Adding a New Recording

1. From the main menu on the left, navigate to: “UC Admin” → “Settings & Security” → “Recordings”

2. Select“+ Add Recording” in the upper-right corner.

3. Complete the form with the following required information:

1. Assigned Account: Select the account this recording belongs to. This field only appears if you have not already selected an account from the main dropdown at the top right of the page.
2. Label: Enter a name used for internal identification (e.g., “Main Greeting,” “After-Hours Message”).
   
3. Upload: Add your audio file (WAV or MP3 formats supported).
   
4. Extension Number: Assign a 3-7 digit extension number that the system will use to identify this recording for call routing purposes.
   
   
   
   
   
   

4. Select “Add” in the lower-right to create the recording.

5. Once the recording is created, you’ll be redirected to a page where you can further customize it (see next section).

Note: While an extension number isn’t required to create the recording, it must be assigned later for the recording to be usable in a call flow.

Managing Existing Recordings

1. From the main menu on the left, navigate to: “UC Admin” → “Settings & Security” → “Recordings”

2. A list of existing recordings will be displayed.

1. Use the play bar beside each recording to preview the audio directly from the list—no need to open the file.
   
   
   
   
   

3. To edit a Recording, click the recording name, or the three vertical dots to the right and select Edit.

4. You'll have access to several configuration tabs:

1. Edit:
   
1. Label: Rename the recording if needed.
   
2. Description & Notes: Add internal context or details about how/where the recording is used.
   
3. Upload: Replace or update the audio file (WAV or MP3).
   
4. Extension Number & Dialing Address: Configure for external and internal access via extension dialing.
   
2. Dependency Tree:
   
1. View where the recording is currently being used—such as in IVRs, voicemail greetings, or call queues—so you can understand its impact before making changes.
   

Important Reminder:

1. Be sure to click "Update"  at the bottom of the screen to save your changes before navigating away.
   
2. Once you are done making changes, click the "Apply Changes"  button on the left to make sure the system updates properly.
   
1. Note: You can either apply changes immediately or schedule a date/time for the system to update to avoid interfering with business hours.