Custom Recordings

Custom Recordings

Introduction

Recordings are custom, pre-recorded audio files used throughout the Qvara platform. Custom recordings are utilized for several features within the system:
  1. IVR (Interactive Voice Response) menus
  2. Voicemail greetings
  3. Automated announcements
  4. Call queue messages


Adding a New Recording

1. From the main menu on the left, navigate to: “UC Admin” → “Settings & Security” → “Recordings”



2. Select“+ Add Recording” in the upper-right corner.



3. Complete the form with the following required information:
  1. Assigned Account: Select the account this recording belongs to. This field only appears if you have not already selected an account from the main dropdown at the top right of the page.
  2. Label: Enter a name used for internal identification (e.g., “Main Greeting,” “After-Hours Message”).
  3. Upload: Add your audio file (WAV or MP3 formats supported).
  4. Extension Number: Assign a 3-7 digit extension number that the system will use to identify this recording for call routing purposes.



4. Select “Add” in the lower-right to create the recording.

5. Once the recording is created, you’ll be redirected to a page where you can further customize it (see next section).

Alert
Note: While an extension number isn’t required to create the recording, it must be assigned later for the recording to be usable in a call flow.


Managing Existing Recordings

1. From the main menu on the left, navigate to: “UC Admin” → “Settings & Security” → “Recordings”


2. A list of existing recordings will be displayed.
  1. Use the play bar beside each recording to preview the audio directly from the list—no need to open the file.


3. To edit a Recording, click the recording name, or the three vertical dots to the right and select Edit.



4. You'll have access to several configuration tabs:
    1. Edit:
      1. Label: Rename the recording if needed.
      2. Description & Notes: Add internal context or details about how/where the recording is used.
      3. Upload: Replace or update the audio file (WAV or MP3).
      4. Extension Number & Dialing Address: Configure for external and internal access via extension dialing.
    2. Dependency Tree:
      1. View where the recording is currently being used—such as in IVRs, voicemail greetings, or call queues—so you can understand its impact before making changes.

AlertBe sure to click “Update” at the bottom of the screen to save your changes before navigating away.  

    • Related Articles

    • Call History & Call Recordings

      Call History Overview One of the most useful features of your Primevox phone system is the Call History (CDR) page. When logged in to the Primevox Dashboard at pbx.primevox.net, the Call History (CDR) tab can be found by selecting the “V2 Reports” ...

    • Custom Hold Music

      Introduction This platform supports the inclusion of custom hold music that callers will hear in place of the default tracks while they’re on hold or parked in the call system. These custom tracks can include music, announcements, promotional ...

    • Creating and Managing Extensions

      What Is an Extension? An extension is a unique internal number within your phone system that identifies a user or device. It acts as a direct line for internal dialing and can be assigned to a person, department, device, or application. Extensions ...

    • Call Queues

      What is a Call Queue? A Call Queue holds incoming calls in a virtual waiting line and distributes them to available agents based on predefined rules. It helps manage high call volumes efficiently by ensuring callers are handled in the order they ...

    • Queue Features & Troubleshooting

      Queue Overview Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring strategies and is especially useful for businesses with ...