What is a Star Code?

Example:

1. Dialing *62 activates call forwarding, allowing you to redirect incoming calls to another number.
   
2. Dialing *97 allows you to access your voicemail box directly.
   

Overview of Default Star Codes

Call Recording & Monitoring

1. *3 – Start Recording
   
1. Begins recording your current call.
   
2. *4 – Stop Recording
   
1. Ends the active call recording session.
   
3. *40 – Create WAV Recording
   
1. Allows you to record a custom audio message or announcement (e.g., for IVRs or greetings), saved as a WAV file.
   

Call Supervision & Coaching

1. *52XXX – Listen to Call
   
1. Silently monitor a live call between other users.
   
2. *53XXX – Whisper to Call
   
1. Speak to one party in a live call without the other person hearing you (great for coaching).
   
3. *54XXX – Barge Into Call
   
1. Join a live call and speak to both parties.
   

Call Transfers & Redirection

1. *55 – Transfer Call to Self
   
1. Pull an active call from another device or extension and resume it on your current device.
   
2. *0XXX – Transfer Call to Voicemail
   
1. Send the current call directly to voicemail.
   
3. *62 – Call Forwarding
   
1. Activate or adjust call forwarding settings for your extension.
   

Call Handling

1. **XXX – Directed Pickup
   
1. Answer a specific ringing extension by dialing its number after the double asterisk.
   
2. *45XXX*YYY – Queue Login/Logout
   
1. Toggle your login status in a call queue (join or leave).
   
2. For this code, YYY represents the extension of the queue itself
3. *49XXX – Remote Toggle Change
   
1. Trigger a setting or toggle (e.g., switch call flow routes) from any device.
   
4. *64 – Dynamic Caller ID Selection
   
1. Choose which Caller ID (e.g., business line vs personal line) to use before making a call.
   

Voicemail Access

1. *97 – Voicemail Self Check
   
1. Check voicemail from your own extension.
   
2. *98XXX – Voicemail Remote Check
   
1. Access voicemail from any phone, then enter your mailbox number and PIN.
   

Call Blocking & Testing

1. *30 – Block a Number
   
1. Add the current or last number to your block list.
   
2. *43 – Echo Test
   
1. Test your phone’s audio by hearing your voice echoed back to you (for troubleshooting).
   

Intercom

1. *80XXX – 1-to-1 Intercom
   
1. Instantly connect to another extension via speakerphone (no ringing).
   

Customizing Star Codes

1. From the main menu on the left, navigate to: "UC Admin" → "Settings & Security" → "Star Codes"

2. You will see a list of default system star codes provided by the platform. To customize a star code:

1. Click the pencil/edit icon next to the code you'd like to modify
   
   
   
   
   
   
   
2. Update the star code sequence as needed, based on available system permissions
   
   
   
   
   

Note: Some essential system functions—such as start/stop recording—have fixed star codes and cannot be modified for security and system integrity. Only functions with a purple edit icon are customizable.