Star Codes

Star Codes

What is a Star Code?

Star codes are short number sequences (typically beginning with an asterisk * ) that users can dial from their phones to trigger specific call features or system functions, such as forwarding calls, checking voicemail, or activating call recording. These codes provide quick, customizable shortcuts to commonly used tools.

Example:
  1. Dialing *62 activates call forwarding, allowing you to redirect incoming calls to another number.
  2. Dialing *97 allows you to access your voicemail box directly.
These codes are customizable (in most cases) and provide a fast, user-friendly way to access system tools without needing to navigate menus.


Overview of Default Star Codes


These short dial sequences allow you to activate features or perform actions directly from your phone—no menu navigation required. Please note that "XXX" refers to the extension number you want to reach when utilizing that feature. 

Call Recording & Monitoring
  1. *3 – Start Recording
    1. Begins recording your current call.
  2. *4 – Stop Recording
    1. Ends the active call recording session.
  3. *40 – Create WAV Recording
    1. Allows you to record a custom audio message or announcement (e.g., for IVRs or greetings), saved as a WAV file.

Call Supervision & Coaching
  1. *52XXX – Listen to Call
    1. Silently monitor a live call between other users.
  2. *53XXX – Whisper to Call
    1. Speak to one party in a live call without the other person hearing you (great for coaching).
  3. *54XXX – Barge Into Call
    1. Join a live call and speak to both parties.

Call Transfers & Redirection
  1. *55 – Transfer Call to Self
    1. Pull an active call from another device or extension and resume it on your current device.
  2. *0XXX – Transfer Call to Voicemail
    1. Send the current call directly to voicemail.
  3. *62 – Call Forwarding
    1. Activate or adjust call forwarding settings for your extension.

Call Handling
  1. **XXX – Directed Pickup
    1. Answer a specific ringing extension by dialing its number after the double asterisk.
  2. *45XXX*YYY – Queue Login/Logout
    1. Toggle your login status in a call queue (join or leave).
    2. For this code, YYY represents the extension of the queue itself
  3. *49XXX – Remote Toggle Change
    1. Trigger a setting or toggle (e.g., switch call flow routes) from any device.
  4. *64 – Dynamic Caller ID Selection
    1. Choose which Caller ID (e.g., business line vs personal line) to use before making a call.

Voicemail Access
  1. *97 – Voicemail Self Check
    1. Check voicemail from your own extension.
  2. *98XXX – Voicemail Remote Check
    1. Access voicemail from any phone, then enter your mailbox number and PIN.

Call Blocking & Testing
  1. *30 – Block a Number
    1. Add the current or last number to your block list.
  2. *43 – Echo Test
    1. Test your phone’s audio by hearing your voice echoed back to you (for troubleshooting).

Intercom
  1. *80XXX – 1-to-1 Intercom
    1. Instantly connect to another extension via speakerphone (no ringing).


Customizing Star Codes


To view or edit available star codes:

1. From the main menu on the left, navigate to: "UC Admin" → "Settings & Security" → "Star Codes"



2. You will see a list of default system star codes provided by the platform. To customize a star code:
  1. Click the pencil/edit icon next to the code you'd like to modify



  2. Update the star code sequence as needed, based on available system permissions



Alert
Note: Some essential system functions—such as start/stop recording—have fixed star codes and cannot be modified for security and system integrity. Only functions with a purple edit icon are customizable.