Wake-Up Calls

Wake-Up Calls

What Is a Wake-Up Call?

A Wake-Up Call is an automated call to a specific extension that has been pre-scheduled for a specific date and time. Wake up calls are typically used in environments like hotels, healthcare facilities, or customer service centers to send time-based reminders or alerts via phone.

Example: A hotel guest may request a 7:00 AM wake-up call. The system will automatically call their room extension at that time and play a pre-recorded message or ringtone.


Creating a New Wake-Up Call

1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Wake-Up Calls"



2. Select “+ Add Wake-Up Call” in the upper-right corner.



3. Complete the form with the following required information:
    1. Extension: Enter the extension number that will be receiving the call.
    2. Date & Time: Enter the date and time the call should occur.
    3. Timezone: Enter the current timezone to ensure accurate scheduling.
    4. Webhook: (optional) Add a webhook link to trigger an external action when the call is placed (e.g., log it, notify another system).


5. Select “Add” in the lower-right corner to schedule the call.


Managing Existing Wake-Up Calls

1. From the main menu on the left, navigate to: "UC Admin" → "Call Control Apps" → "Wake-Up Calls"



2. From the list of existing wake up calls, select the name of the call you wish to edit to open it's settings.



3. You'll have access to several configuration fields:
    1. Extension number
    2. Date/time
    3. Timezone
    4. Webhook URL


4. Save changes to update the scheduled call.

Alert
Important Reminder: Once you are done making changes, click the "Apply Changes"  button on the left to make sure the system updates properly.
  1. Note: You can either apply changes immediately or schedule a date/time for the system to update to avoid interfering with business hours. 

Info
Wake-up calls are typically one-time events. If recurring notifications are needed, consider automating them using additional scheduling or API integrations.

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