Answering Service
Definitions / Concepts
First, some definitions: Agency – A customer or entity using answering services. Account – A single site/profile of schedules, greetings, menus, and agent groups. An agency must have at least 1 account/site. Agent/Urgent Box – A representative of the ...
Step-by-Step AnsweringCARE Setup
AnswerCARE Setup - Initial Stuff Make sure your container is set up with an AnswerCARE DISA Access Line. If it isn't, please send an email to support@primevox.net and we can get one set up for you. An AnswerCARE DISA Access Line has the following ...
AnswerCARE Troubleshooting
Depending on how AnswerCARE has been set up, the number of Agencies, Urgent boxes, Non-Urgent boxes, DISA Lines, Spoofing lines, Configurations, and Settings, PrimeVOX AnswerCARE troubleshooting can be very simple or very complex however, ...