Call Control Apps
Blacklisting
Blacklist is the key to preventing unwanted spam, scams, and phone harassment. When a telephone number is placed on the blacklist, it is blocked for everyone company-wide. When a call comes in from a blacklisted number, the caller will hear a busy ...
Creating an IVR Menu (Virtual Receptionist)
The IVR (Interactive Voice Response) Menu (also know as a Virtual Receptionist or Call Options), has three components: 1. Greeting 2. Default Options 3. In-Call Options STEP 1: Record/Upload a Greeting Your IVR Menu must have a greeting/recording ...
Queue Features & Troubleshooting
Queue Overview Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring strategies and is especially useful for businesses with ...
Conference Bridges
What is a Conference Bridge? Our conference bridge allows up to 2,500 people participate in a scheduled group call meeting. Individuals may dial in to a specified number or extension, provided by the host of a conference call. Access is only granted ...
Blacklist (Call Blocking)
In order to block anonymous / private callers, you need to add a simple rule to your phone system's Global Blacklist. Instructions below: Log into the PBX Admin portal Go to Call Control > Blacklist Click "Blacklist a Number" Set Telephone # to ...
Announcements and Auto Textback
An Announcement is a greeting that has no options. A common example of an Announcement a caller could hear is, “Calls are recorded for quality and training purposes.”. Once the greeting is complete, the caller would be sent to the next destination of ...