Call Control Apps
Blacklisting
Overview Blacklist is the key to preventing unwanted spam, scams, and phone harassment. When a telephone number is placed on the blacklist, it is blocked for everyone company-wide. When a call comes in from a blacklisted number, the caller will hear ...
Virtual Receptionists / IVRs / Call Trees
Overview The IVR (Interactive Voice Response) Menu (also known as a Virtual Receptionist or Call Options) has three components: 1. Greeting 2. Default Options 3. In-Call Options Step 1: Record/Upload a Greeting Your IVR Menu must have a ...
Call Queues
Overview Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agents' extensions in a variety of different ring strategies, and is especially useful for businesses with a ...
Conference Bridges
What is a Conference Bridge? Our conference bridge allows up to 2,500 people to participate in a scheduled group call meeting. Individuals may dial in to a specified number or extension, provided by the host of a conference call. Access is only ...
Announcements and Auto Textback
Overview An Announcement is a pre-recorded greeting that plays to the caller without offering any interactive options. A common example might be, “Calls are recorded for quality and training purposes.” Once the announcement finishes playing, the call ...