Using Your Devices
Call Forwarding
What is Call Forwarding? Call Forwarding will take all incoming calls to a specific extension and forward them to either another extension or outside phone number. Please note: all missed calls will then be sent to the voicemail of the extension or ...
Call Parking and Transferring
Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking". Primevox recommends call parking over call transfers, as call parking offers the ability ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access Though most desk phones ...
Cloud Softphone for Desktop
Overview Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How To Set Up Cloud ...
Voicemail
How Do I Access Voicemail On My Desk Phone? There are several ways to check your voicemail, depending on your device model: Press the Voicemail Button Look for a Message or Envelope icon on your phone. The location of this button may vary depending ...
Cloud Softphone for Android
Overview Cloud Softphone is the primary soft phone application used by Primevox Communications. This app allows you to use your phone system even when you're away from your desk. This includes, but is not limited to, making and receiving calls using ...
Cloud Softphone for iPhone
Overview The primary mobile softphone application used with Primevox's services is called Cloud Softphone. This mobile application, when installed on a smartphone, allows a user to make and receive phone calls using their business phone number, check ...