Using Your Devices
Call Forwarding
What is Call Forwarding? Call Forwarding will take all incoming calls to a specific extension and forward them to either another extension or outside phone number. Please note: all missed calls will then be sent to the voicemail of the extension or ...
Call Park/Call Transfer
Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking." PrimeVOX recommends call parking over call transfers, as call parking offers the ability ...
Star Codes
What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without use of programmable buttons or searching through menu options. Voicemail Codes *97 - Voicemail Access: Though most desk phones ...
Cloud Softphone for Desktop
Cloud Softphone for a desktop computer allows a user to make and receive phone calls using their business phone number, check voicemail messages, send and receive text messages, call other extensions, and transfer calls. How to setup Cloud Softphone ...
Voicemail
How do I access voicemail on my desk phone? Click the Message or Envelope button on your phone. The location of the button varies by device. If you do not have a dedicated button on your phone for voicemail, you may access it from the phone's menu ...
Cloud Softphone for Android
Cloud Softphone is the primary soft phone application used by PrimeVOX Communications. This app allows you to use your phone system even when you're away from your desk. This includes, but is not limited to, making and receiving calls using your ...
Cloud Softphone for iPhone
The primary mobile softphone application used with PrimeVOX's services is call Cloud Softphone. This mobile application, when installed on a smart phone, allows a user to make and receive phone calls using their business phone number, check voicemail ...