Call Control Apps
Wake-Up Calls
What Is a Wake-Up Call? A Wake-Up Call is an automated call to a specific extension that has been pre-scheduled for a specific date and time. Wake up calls are typically used in environments like hotels, healthcare facilities, or customer service ...
Page Groups
What is a Page Group? Page Groups allow you to broadcast one-way or two-way audio messages to multiple devices simultaneously. They are commonly used for in-office announcements, department-wide paging, or emergency alerts. Example: A receptionist ...
Forwarders
What Is a Forwarder? A Forwarder is a call routing tool that directs incoming calls to an external phone number, such as a mobile phone or landline, for a certain amount of time. If the call is not answered within that timeframe, it is returned and ...
Dial-by-Name Directories
What Is a Dial-by-Name Directory? A Dial-by-Name Directory allows callers to search for and connect with users by entering the first few letters of their name using a phone keypad. This is especially useful in larger organizations where remembering ...
Conference Bridges
What Is a Conference Bridge? A Conference Bridge is a shared virtual meeting space that allows multiple callers to join a single phone call—ideal for team meetings, customer briefings, or multi-party support discussions. Participants join the ...
Call Parking Lots
What Is a Call Parking Lot? A Call Parking Lot allows users to place a call on hold in a shared “parking space” (or slot), where it can be retrieved from any other phone or device on the system. This is especially useful in office or team ...