Settings and Security
Webhooks
What is a Webhook? A webhook allows your phone system to send real-time data or notifications to an external application (usually your own server or a third-party platform). It acts as a trigger: when a specific event occurs—such as an incoming call, ...
Custom Recordings
Introduction Recordings are custom, pre-recorded audio files used throughout the Qvara platform. Custom recordings are utilized for several features within the system: IVR (Interactive Voice Response) menus Voicemail greetings Automated announcements ...
Custom Hold Music
Introduction This platform supports the inclusion of custom hold music that callers will hear in place of the default tracks while they’re on hold or parked in the call system. These custom tracks can include music, announcements, promotional ...
Call CAPTCHA
What is a Call CAPTCHA? A Call CAPTCHA is a voice security feature that helps protect your phone system from spam and robocalls. Similar to the CAPTCHAs you encounter on websites (e.g., "I'm not a robot" checkboxes), Call CAPTCHA challenges the ...
Call Blocking
What is a Blocked Number? A blocked number is any phone number that has been specifically restricted from calling into your phone system. Blocking a number prevents unwanted or disruptive callers—such as telemarketers, spam, or abusive numbers—from ...