PBX Features for Users
Automations
What is an Automation? An automation is a tool that lets you schedule phone system actions to happen automatically, without needing to manually trigger them. For example, you can set a call to forward to a different number during certain hours, or ...
Voicemails
Introduction The Voicemails section allows UC Users to easily access, manage, and take action on voicemail messages left on their assigned extensions. Voicemails can be listened to directly from the portal, and users can download, delete, transfer, ...
SMS/MMS Messaging
What Is SMS/MMS Messaging? SMS (Short Message Service) and MMS (Multimedia Messaging Service) allow you to send and receive text messages and media—like images, documents, or audio files—through a phone number associated with your account. In Qvara, ...
Phonebooks
What Is a Phonebook? A phonebook is a centralized directory of contacts, complete with names and phone numbers. These contact lists can be pushed directly to supported IP phones, making it easy for users to quickly find and dial colleagues, clients, ...
Extension Settings
Introduction What is an Extension? An extension is a unique number assigned to a user, phone, or device within your organization’s phone system. It serves as a direct internal line, allowing colleagues to reach each other quickly without dialing full ...
Digital Faxing
What Is Digital Faxing? Digital faxing allows users to send and receive faxes electronically—no physical fax machine required. All fax activity is handled through the Qvara platform, making it faster, paperless, and accessible from anywhere with an ...
Call Queue Monitoring
What Is a Call Queue Monitor? A Call Queue Monitor is a real-time dashboard designed for supervisors or team leads who oversee call center activity. It provides a live snapshot of call queues, agent performance, and call handling metrics, helping ...
Call Flow Settings
What Are Call Flow Settings? Call Flow Settings allow users customize how calls are routed based on the time, preset rules, or manual override toggles. This includes things like setting business hours, creating special schedules for holidays, and ...
Blocked Numbers
What Is a Blocked Number? A blocked number is any phone number that you or your organization choose to prevent from reaching your phone system. When a number is blocked, calls from that number are automatically rejected: either sent to voicemail, ...