PBX Features for Users
Call Queue Monitoring
What Is a Call Queue Monitor? A Call Queue Monitor is a real-time dashboard designed for supervisors or team leads who oversee call center activity. It provides a live snapshot of call queues, agent performance, and call handling metrics, helping ...
Call Flow Settings
What Are Call Flow Settings? Call Flow Settings allow users customize how calls are routed based on the time, preset rules, or manual override toggles. This includes things like setting business hours, creating special schedules for holidays, and ...
Blocked Numbers
What Is a Blocked Number? A blocked number is any phone number that you or your organization choose to prevent from reaching your phone system. When a number is blocked, calls from that number are automatically rejected: either sent to voicemail, ...