Reseller Resources
Porting Information for Resellers
Terminology Direct Inward Dialing (DID) Number: Any real phone number. Porting: The process by which a phone number is moved from one carrier to another. Gaining Service Provider (GSP)/Gaining Carrier: The provider who takes over the phone number. ...
Branding Requirements for Qvara (Purple) Portal
Introduction Qvara allows resellers to fully white-label the platform, enabling you to customize graphics, domain settings, branding assets, email configurations, and more. This creates a seamless experience for your end users—reflecting your ...
Purchasing and Managing Phone Numbers in Qvara (Purple) Portal
Introduction Higher-level users have the ability to purchase phone numbers directly from the platform. Purchasing phone numbers allows you to assign local, toll-free, or international numbers to your account(s) for use with extensions, call flows, or ...
Creating and Managing Enterprises and Accounts in Qvara (Purple) Portal
Background Accounts represent individual customer organizations, while Enterprises are optional groupings of those accounts, created for easier organization and management. Account An Account represents a single business, location, or entity that ...
DNS Settings for Legacy (Green) PBX Portal
Setting Up a Custom PBX Domain (CNAME) You can create a custom login URL for your customers, such as "pbx.yourdomain.com", to provide branded access to the phone system. Follow the steps below to configure and activate your custom PBX domain. Step 1 ...
DNS Settings for Branded Emails in Legacy (Green) Portal
Overview In order to authorize the Primevox Mail Server to send emails on your behalf, you must have an SPF Record that allows our mail server's IP address. Also, a DKIM Record is required for our servers to encrypt emails to your customers. We DO ...
Extension Numbering Guidelines
Overview Keeping your extension numbers organized is essential for long-term scalability, ease of management, and user clarity, especially as your organization grows. A well-structured numbering plan makes it easier to assign new users, integrate ...
Standard, Courtesy, and Virtual Extensions
Overview The Primevox platform has 2 types of extension functionality classes: Virtual and Full Functionality. Full Functionality: Extensions with all features and calling enabled. Devices (IP phones, softphones, etc.) can register and use these ...
911 Information for Resellers
Limitations of Emergency Services over VoIP Emergency Calling Service/911 might not be available from a device under certain circumstances, including but not limited to: During an electrical power outage During a broadband service outage Relocation ...
Unportable Numbers
Overview In rare cases, certain phone numbers cannot be ported—not due to a carrier’s unwillingness or inability to port them, but because the carrier cannot deliver or receive traffic to or from those numbers. Even if the number is successfully ...