Your Account With PrimeVox
SMS/MMS Registration
Why is SMS/MMS Registration Necessary? With the growing issue of “spam texting” over the past several years, U.S. cellular carriers have implemented new standards to safeguard the integrity of business messaging. As of June 2023, any business that ...
Primevox Status & Uptime
Monitoring Primevox Service Uptime And Maintenance Announcements Subscribe to our status page at https://status.primevox.net. We will announce maintenance windows, service impairments, and any downtime events. You can subscribe to these announcements ...
911 Information
Registered 911 Address When using Voice over Internet Protocol (VoIP) services, such as Primevox, the service address you provided during account set up is assigned as your emergency services address ("Registered Address"), unless otherwise ...
Supported Devices
Overview The devices listed below have already been tested for compatibility with the Primevox system. If you do not see a device that you would like to use on this list, please email support@primevox.net Cisco Devices Digium Devices Fanvil Devices ...
Returns and Warranty Replacements
Return Policy We want you to be completely satisfied with your purchase. If you need to return a product, we accept returns within thirty (30) days of purchase for a full refund, as long as the product: a. Is in brand-new condition, b. Includes all ...
Account Cancellation
We're sorry to see you go! We strive to provide the best possible customer service and support to all of our customers. If you're choosing to cancel your account with Primevox because we've either missed the mark on something or there's a feature you ...
Making a Payment
Overview Manage your billing seamlessly through the Primevox Billing Portal. This guide walks you through account setup, making payments, enrolling in AutoPay, and accessing important documents. Accessing the Billing Portal Existing Users: Log in at ...